I requested to rent a 15 foot truck and a furniture dolly. I was sent to multiple addresses to find the truck. When I finally arrived at a location where someone had a truck for me, it was a 10 foot truck. The driver door lock was busted, and the right side rear side mirror wouldn't adjust, so I had to have a friend ride shotgun the entire time to tell me when it was safe to switch lanes to the right. i was never sent a receipt from the transaction so I don't even know yet what I was charged. I will never again rent from uhaul. Oh, and the gas tank was almost empty when I picked it up. And there was no furniture dolly available to rent.
Carey Stone
Yossi 76
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Venice, CA 90291
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Customer Reviews
- 2.0 Average Customer Rating
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The truck smelled like human feces and once I was half way to my delivery site the service light turned on. Lastly when I dropped the truck off the gas gage seemed to stop at half tank no matter how much I pumped. And at drop off the attendant was extremely rude. I use uhaul as a first choice and this was not a good experience. Next time I will go to the local uhaul rental location.
Karen Grayfrustration with the issues I have encountered with my U-Haul rental experience. I like to once AGAIN address your concerns and hopefully you can resolve the situation. Confirmation Receipt: It's important to have a drop off confirmation receipt for my rental. I didn't receive one, the "just a vendor" refused to give me one. I tried reaching out to U-Haul . Uhaul never called me back once I spoke to the rep who assured me I will get a follow up call. I asked if Uhaul can provide me with any documentation or proof of the drop-off. Still waiting for Uhaul to contact me back. Gas Meter ReadingI believe you were charged for more gas than you used, I can present you with the information and evidence . Lack of Follow-up: It's unfortunate that I didn't receive a promised call back from U-Haul. I reached out to your customer service and provided them with my rental details and was promised a follow-up call . I am still waiting for Uhaul to call me back- instead I am getting this lame survey but what I want- is the money you over charged me. I request a refund and ac resolution. Concerns About the Vendor: U-Haul should not work with some of the vendors that has lower customer satisfaction ratings.
Milan AshleyThe Dropbox for the key was open / broken so I couldn’t drop off till 8am (when they opened). I waited for an hour outside… Nog happy wit that.
Marcus StrijdveenThe drop off was at a liquor store / mini market. The lady accepted the keys , asked where I parked the truck but did not even come out to see the truck or check gas level which had picked up @1/4 tank & dropped off at 1/2 tank! Now I’ve been double charged for the rental? Drop off location needs improvement!!
randolph mills