I selected the option check in at the store, but the guy wasn’t there. So when I submitted all the information online, they have to call your emergency contact to confirm they’re real or something. I’m waiting as the app just says “pending” for like 5 minutes. They cancel it because they said my emergency contact didn’t answer (I didn’t realize they’d call them) so now I have to call my emergency contact and ask them to please answer. Uhaul recalls and confirms it, next thing that pops up is that there’s an error. So I’m sitting there waiting for it to load or fix itself, nothing happens. I then call Uhaul and they look into it, turns out my truck wasn’t even there. Fortunately the lady was kind and gave me a different truck. Then I can’t find the truck. By the time I find it and get in, I start it and see that it’s got half a tank. So 40 minutes later, I finally got to start driving to do the move. If I didn’t call, I doubt anyone was reaching out to me to fix this. Not a fun experience, do not go here.
Garrett G
Venice Sign Shop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Venice, FL 34285
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How U-Haul Reviews WorkExcellent customer service!
frederick cThe app wouldn't accept photos so I had to call customer service. Other than that, it was fine.
Andrew SThis was a great location to rent from, it was convenient and easy to access. The staff were very accommodating and supportive. I absolutely will rent from here again, and you should too.
James KWorst experience I've ever had went through every key box in that one key was found lik
Kevin M