There was no parking space for the U-Haul. Had to park on the side street in front of the building. There needs to be more parking, or better indicated spots to park if normal parking is full.
Adam C
E&R Ventures LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Vienna, VA 22182
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Honestly front desk associate was nice, but not qualified to work with U-Haul. Upon arriving, he notified me and the other people in line that the system was down and that we would need to check in through the app or by calling a U-Haul number. This is not a problem in and of itself, but the language barrier made it even more difficult. Furthermore, when the U-Haul phone associate said that the site should have a backup system to allow check in, he said “I can’t, I’m just a cashier. I don’t work for U-Haul.” Ultimately, I received the vehicle I reserved a month in advance, but only thanks to the online representatives who were able to facilitate the process. Would not recommend this location again.
Joshua TWhen I arrived at the location (before 12:00 p.m.) the sign at the building said "OPEN." However, no one was around and I called U-Haul to try to do a 'mobile pick up' but the app did not work. About 12:35, the local U-Haul operator finally showed up. I mentioned to him that his sign said "OPEN" and I had been waiting for over half an hour. He stated he was out for lunch. I then said you should use a sign stating "OUT FOR LUNCH" but he just ignored my comment. After getting the truck BUT before leaving E&R Ventures, I showed the operator that he incorrectly showed the gas level as 3/8 instead of 2/8. He changed it on my paper contract. Overall, I will never use this U-Haul location again. The experience of this particular location was unreliable and unethical. I've used U-Haul several times over many years. Typically, I've had very professional experiences with various U-Haul operators. After using many locations over the years, by far, this has been the worst experience ever.
Charles FPoor customer service; dirty and smelly vehicle; said they don’t provide Dollies even after the website said they did (they quite literally told us not to trust the U-Haul website)
Ed HSo pleasantly surprised by the UHaul on Leesburg Pike in Tysons Corner. They were professional, efficient, capable, and friendly during pick up & drop off. We had to drive 400 miles, and the truck was clean, ran smooth, drove exactly like a car, and had absolutely no issues whatsoever. Love the easy mobile app check in & drop off. We'll definitely rent from here again!
NANCY B