Customer Reviews for Tysons BP
(U-Haul Neighborhood Dealer)

Rating:

4.0

The personnel should provide enough info regarding after return activities such as completing the contract online.

Rating:

1.0

I don't understand why U-Haul has locations without a U-Haul employee. I have never had more trouble turning in a rental of any kind than with the U-Haul application on my phone. The people at the return location offered no help at all, barely even letting me know if I had parked the truck in an acceptable location. When I tried to use the app on my phone, it locked up and I had to go find a phone number to call and get the truck checked in with a person on the phone. Fortunately, I will never have to use a rental truck again, as far as I can tell. And if I do need to, it won't be U-Haul! Your new model of on-line pick-up and drop-off is for the birds, not humans.

Rating:

3.0

Not a lot of space and trucks are parked very close together. Makes it much harder to take good pictures. Plus, the location is at an awkward place so sometimes gets crowdy

Rating:

5.0

The employee who helped us, I think his name was Riyaz, was EXCELLENT. He made the pickup and dropoff process efficient and easy and straightforward. I'm usually wary of UHaul rentals out of concern that I'm going to be taken advantage of or charged lots of hidden fees, but thanks to Riyaz it was a fantastic, smooth, and transparent experience. Thank you Riyaz!!

Rating:

4.0

You charged me a $15 fee for “safe move” coverage which I did not request. I would appreciate a refund for this.

Rating:

5.0

Great support. Very small issue: windshield and drivers side window had spots of dirt. I cleaned both. Other than that, I was very happy. Thanks to the attendant- was super helpful! Thank you U-haul. Oh, your website, a bit difficult. Might want to change how you upload pictures… presently a bit challenging. A commercial for UHaul: THSNK YOU FOR BEING WITH ME WHEN I NEED YOU!!

Rating:

4.0

There were huge shards of glass in back and dirty, and the driver side mirror was taped on and broken with a lot of cracks. Driving a 26ft truck with a broken mirror was not easy but we made it work. Also the truck was not full of gas was close to but not to the full and was made to pay for truck to be all the way full...

Rating:

1.0

Do not lease trucks under someone else’s name.

Rating:

1.0

In the past I have used this service, but I have never been so disappointed as now, because they changed the place to pick up the truck and also the size, in addition the third parties who work for you are not trained to deal with customers. Please don’t use third party, gas stations are not offices. Thank you.

Rating:

3.0

The staff gave me what I needed

Rating:

2.0

I drove 13 miles in a 9-foot van and got charged for 3 gallons of gas. The tank was half full when I got it and the needle hadn’t moved much. Yet I got a song and dance about “5/8” of a tank. How is anyone supposed to guess how much gas to put in to reach 5/8 of a tank? If I had put gas in, I would only have done one gallon considering I only drove 13 miles. This isn’t customer service, this is customer fleecing.

Rating:

5.0

The truck I received had a warning light about low pressure in the right rear tire. I brought this to the attention of the U-Haul person before I left the lot but he said to just ignore it, which I did. The tire seemed to be fine throughout my move, but I suggest fixing either the tire or the sensor because having the warning light on through my move was a little disconcerting. On a different point, I really liked the ease of reserving the truck over the web and returning the truck, and then getting the final charges via email. Very convenient! Also, I reserved a van but then saw that a larger truck was available for the daily rental rate and changed my rental at the lot. It was very easy, which was nice. On the whole, a nice experience (other than the minor warning light issue mentioned above).

Rating:

2.0

The rental was a complete nightmare. I booked the truck well in advance, but received a phone call the DAY BEFORE my move informing me that the truck was not available and that I would have to pay more for a bigger truck. To get the size I needed at the price I reserved for, I had to pick up at another location out of my way, which added chargeable mileage to my rental. The online checkin/pickup is a complete nightmare and NO ONE at the location would help. Needless to say, I don't think I will be using U-Haul again any time soon.

Rating:

1.0

employee at desk outright refused to help customers

Rating:

5.0

Amazing!!! It was a great experience. Thank you

Rating:

5.0

Another top-notch experience. Keep it up.

Rating:

1.0

When I arrived at due time, the staff was busy attending to another customer who was renting a vehicle from this location. I waited for several minutes before the staff was able to check the vehicle for me. He told me everything was ok but I was billed for a few minutes past due time . Unfair and mean. .

Rating:

1.0

You over charged me even I have contract. Obviously this is a company policy. My daughter in law has 2.5 million followers on YouTube and more than 6 million on other social medias. And you will be shown up as liars and cheats. Shame on U-Haul.

Rating:

4.0

The online check-in is clunky and needs improvement. It is ridiculous that my emergency contact needed to be called prior to my rental. When they didn’t answer the first time, it prevented me from completing my check in. Then when they did answer, my check in website was “stuck” on the emergency contact information page. The online chat was incredibly unhelpful. The process was frustrating and inconvenient. The representative working at the front desk was very helpful and he ended up being the one to check me in. Please improve the mobile process!

Rating:

1.0

Terrible

Rating:

5.0

The staff was exceptionally courteous, professional, and knowledgeable. They made the entire process quick and easy, and I was in and out in no time. Outstanding service—I highly recommend them!

Rating:

5.0

Great experience!

Rating:

2.0

The truck condition was the worst I have ever seen since renting a U-Haul. The molding was dangling from the rear lift gate. Significant damage to the passenger side door. I could feel hot air coming from the engine while driving 50+ mph. I also picked up the truck with 1/2 a gas tank. This was my least satisfactory experience with U-Haul.

Rating:

3.0

The floor of the truck was not vacuumed. It had lots of particles. The A/C was not cooling at all!

Rating:

5.0

This location eveything was fine. Thank you

Rating:

5.0

Always friendly

Rating:

5.0

Agent was friendly and helpful. Your U-Haul app is horrible. I wasted ten Minutes trying to check in on line while I was at the ushaul site.

Rating:

3.0

Quick and easy to drop off the truck after a long drive.

Rating:

3.0

They didn’t have dolleys, and I had to go buy one

Rating:

1.0

I reserved two dollies, but when I went to pick them up, I was told there weren't any available. Moving without a dolly made the process extremely difficult. This location is incredibly irresponsible.

Rating:

5.0

staff was friendly and helpful. the online check in was a hassle, but the people there helped me out and were kind.

Rating:

5.0

Everything is very nice

Rating:

2.0

The truck was fairly new and clean when we rented it. It did not have any wiper fluid and the passenger side windshield wiper needed replaced. We found out in a rainstorm on I95 that the wiper blade was so old that it didn't even touch the windshield - not a great feeling.

Rating:

1.0

Manager was incredibly rude, continuously asked if this was the drop-off location after I had confirmed that it was. I was concerned he would try to charge me extra. The receipt says the truck was dropped off after 6pm when we dropped it off a little after 3pm. Would not use this location again.

Rating:

5.0

The customer service representative was very knowledgeable about the process. The website indicated that they did not have a 10' truck available. When I stopped in to talk to someone, he was able to see that they did have the truck I wanted. Some problem with the website, I guess. But the whole thing was easy! Not the move, the renting of the truck and the returning of the truck was easy!

Rating:

1.0

There wasn’t a truck for me when I got there. They had the wrong time for my reservation by 1 and a half hours as well. Their WiFi was horrible and the U-Haul system was clearly an issue as well.

Rating:

2.0

I placed a reservation at this location for pickup to include a furniture dolly, utility dolly. Unfortunately at pickup we were told there was only one dolly. Additionally, we were only given ONE key for the truck and were told upfront that we have to get our own locks to secure the back of the truck because they didn't have the key for the lock already there.

Rating:

5.0

Everything was great at this location

Rating:

5.0

Wonderful people! Wonderful equipment.

Rating:

3.0

Truck was not cleaned and not in good shape. Associates were ok.

Rating:

5.0

Guy I rented from was very nice and respectful.

Rating:

5.0

Nothing, it was all perfect. Great service all around

Rating:

5.0

Very happy customer

Rating:

5.0

Everything is good

Rating:

5.0

I was given this location after my prior location at 11110 Lee Hwy, Fairfax, VA 22030 didn't correctly make the truck available (the truck was there, but they weren't open and hadn't left a way for me to get the key). This location worked great. But the prior location obviously messed up.

Rating:

5.0

Nice customer service and affordable price for today economy.

Rating:

5.0

Perfect service, smooth process, easy acces

Rating:

5.0

Excellent service. I came to the location without a reservation and the gentleman who provided assistance understood my needs and provided the type of van I was looking for. I completed the paperwork quickly and was on the road without hiccups. Overall, great experience and will consider them again.

Rating:

3.0

There were no blankets at this location and the attendant didn’t even know until we went to get the truck. Find a way to make the website reflect what you actually have to rent. That cost time to go get some blankets for moving.

Rating:

2.0

Oh, I got a dolly however they didn’t give me one and said they didn’t have one. They said they would take it off but my final bill still has it on there. Refund please.

Rating:

4.0

Requested items should be put into the vehicle, and they weren’t. Rugs were handed to me and the appliance dolly was on the lot and I had to put it in the truck myself.

Rating:

5.0

Great location

Rating:

3.0

Customer service is not good, they ignore you, I recommend them in Fairfax

Rating:

1.0

I reserved a truck at a location near to where I arranged to drop a rental car. The day before I was set to pick up the U-Haul, I was told that I had to pick it up at another location. I could not change the location where I was scheduled to drop the rental car without incurring a $50 fee, so I paid $25 to take an Uber to the new U-Haul location. Once at the new U-Haul location, I was told that the moving pads and furniture dolly that I had reserved were not available at that location. The person at the location called another nearby U-Haul location that also lacked the pads and dolly. To other potential customers -- be aware that U-Haul may do the same to you depending on their convenience not yours.

Rating:

1.0

I am writing to report a very concerning experience I had when returning a rental truck on March 14. When I picked up the truck, the fuel level was at half a tank. Before returning the truck, I filled gas at the same gas station located where I originally picked it up, so the fuel level remained at the same half-tank level. At approximately 4:00 PM on March 14, an employee approached me and asked if I was returning the truck. I confirmed that I was. The employee then sat in the driver’s seat to check the vehicle. While he was sitting in the driver’s seat, I specifically asked him if the fuel level was okay. He responded that it was fine. At that moment, I took a photo of the dashboard showing the fuel level at half a tank as proof of the condition of the vehicle when it was returned. I also asked the employee for a receipt, and he told me that it would be emailed to me. After about an hour, I still had not received the receipt. I tried calling the location several times but no one answered. Because I wanted confirmation of the return, I drove back to the location again, which took me about 30 minutes. When I arrived, the same employee who had parked the truck told me the vehicle was missing gas and that it was only at about a quarter tank. This was very confusing because I had just filled gas at the same station and had taken a picture showing the tank at half full before he drove the truck away. The employee became rude during the conversation and showed me the truck again, claiming it was only a quarter tank. I then called the customer service number and put the call on speaker inside the location. After that, the employee’s tone changed and he said they would fix the issue. This entire situation was extremely frustrating and felt very unfair. I made sure the truck was returned with the same fuel level as when I received it, and I even have photo proof of the dashboard showing the fuel level. This was one of the worst rental experiences I have had, and I felt the situation was handled in a very unprofessional and manipulative way. I hope this issue is reviewed so that other customers do not have the same experience.

Rating:

3.0

Don't transition me from my original pickup location. This took me nearly and extra 2 hours commute time to pickup from this location.

Rating:

5.0

God bless you