The reason for my one star is because they charge me $43.75 after we return the U-Haul truck. We went over 4 miles which they could have charged the card that was on filed, because we dropped it off that night. Instead of them charging the card on file they waited seven days and said that we were late and charge our account $43.75 for late fees. Again, they could’ve easily charge the card they had on file for the $13.75 once they came in that next morning but instead they waited seven days so that a late payment fee can be added on and then charge my account $43.75.Cents.
Jeffrey J
Ship Plus NC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Charlotte, NC 28269
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Fantastic experience!! Very nice people. Thank you.
Craig LSmooth transaction with outstanding customer service! Thanks for the rental and friendly atmosphere!
julia bIt’s kind of hard to tell it’s a U-Haul location
Mike C