Waited over an hour to get into vehicle; they moved location three times within 24 hours notice. I also was on hold for TWO hours as I was packing up truck, transferred twice and no help. I had to pay my movers extra; it was extremely stressful and inconvenient! Philly was fantastic as I just left the keys in the truck and left the truck with more gas than what I started with. I filed a complaint and I am still waiting for someone to call or I will escalate this to corporate. I have pictures for proof and this matter will get handled and I will be reimbursed.Lesley K.
Moes Auto Sales LLC
(U-Haul Neighborhood Dealer)
Vineland, NJ 08360
- Mon–Fri8 am–5 pm
Services at this Location:
One-Way and In-Town® Rentals in Vineland, NJ 08360
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- 4.0 Average Customer Rating
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increase truck availability. Great customer service (Aliya) remedying the situation however.Joshua W.
The service was very goodosmond S.
Clean the vehicle before the next person gets it and INSPECT IT FOR TIRE WEAR! The truck we got had nails in the back tires & the front tire had a bubble in it and the right front tire was hitting the fender because it seems someone smashed in the fender before we got the truck. We had to wait 90min for roadside to come & change 2 tires. The original location I had scheduled for pickup didn't have a truck, had to switch it to a new location. When it was switched my whole contract which I had already paid in full was changed to a 1 day rental, I had paid for 2, and the drop off location was changed. It was impossible to return to any other location so we had to drive out of our way to return to a very inconvenient location at 9pm. 2 people I would like to give a shout out to, Joshua Mercado, Area Field Manager to happened to pass us on his way home. We flagged him down & he stayed with us and helped us get service. He is a wonderful asset to UHAUL. Also, Sharon from customer service who was the one who helped get my bill straightened out after being charged ridiculous amounts. I would also like to say that I did use your Moving Help & fortunately both companies I hired were excellent.Cathleen N.
The pick up location would not hold truck for me I was in traffic and going to be 45 minutes late. Had to drive 45 minutes out of my way to get truck. No one I talked to at location or U Haul was helpful .Steven D.