If I could rate this negative I would. No key in the box with a locksmith eventual sent to "create" a key for the truck. The 24.7 program means managers need to actually manage and ensure vehicles are ready. 2 sites and same results....no contact or care from the local managers. Overall a horrible experience that cost me hundreds as I missed the windows I had already paid for.
David D
Oceana Car Wash
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Virginia Beach, VA 23454
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Left after hours but very convenient.
DAMON JThere is no office at this site. I had to bother the individual trimming the lawn to help me figure out how to pick up the truck. Luckily he knew someone to call to provide guidance on where the key for the truck was (behind a combination lock). The standard U-Haul stores are better equipped.
Jeffrey VSandy dirty rear area, Dirty grimy crummy interior of rental truck, sticky steering wheel, unprofessional location behind a car wash, unprofessional checkout process
Thomas GVery difficult to reserve online. You need to enter 2 separate persons’ contact info for UHaul to contact at time of rental! This can only be done at time of pick-up at truck site. Horrible process!!! It then literally takes 45 min (on hold) to speak to a rep for assistance!
Cheryl R