I wasn't happy that Uhaul changed my location on my rental without asking if I was ok with changing my location which cause my mileage to be more money. I recieved no receipt before or after return. It was very distasteful. The location was at a convenience store. The person that was in charge of the Uhaul wasn't there in person. The sales associate was done over his phone on speaker
Alice P
Indian Lakes Foodmart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Virginia Beach, VA 23464
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Customer Reviews
- 3.5 Average Customer Rating
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At first the guy didn't seem interested in me being a customer. (Convenient store) Once I let him know I had reservations he had to call someone else on a cell phone for me to speak to in order to process the reservations. Once that was completed I was given the keys an pointed to the direction of the truck. After my personal assessment, I noticed the truck had been parked in a deep hole and could not get out without assistance. I then alerted the clerk, who in turn came out tried several times to free the bogged down vehicle. Now my reservations was at 2 and at this time it's currently getting gloomy. 2:46 pm the manager arrives with bricks and asphalt chunks levels the ground free the truck and they tell me I can bring it back 30 minutes later than allotted. But they didn't use any extra gas? Has any else ever been stuck? How have you press the gas pedal to be able to move? Plus I have video. I left thinking odd! Got my first load on the truck, got to the storage to unload, the bottom fell out the sky. I return the truck at 4:34 pm having going less than 8 miles. And was charged for more.This is my Review.
kizzie wIndian guy is very nice and approachable. ❤️
MAX AThis was my second choice of drop off, and it was good. The first one completely sucked. You should fix that.
Ronald BHorrible experience, reserved a 15 with an appliance dolly. The person never returned it on time and couldn’t find a 15 in the entire city. Finally ended up with a 10 with no ramp and no dolly absolutely terrible experience and service
William T