Fill gas before renting
CEF I
Ace Hardware Kempsville
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Virginia Beach, VA 23462
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Very pleasant service thank you
Asmide CKen and Joe have the best customer service! The location on Virginia Beach Blvd. could take a courtesy from them.
Ann NI usually have a great experience with uhal, this company WAS always my go to. But this was the worst and I mean the worst experience I ever had and money spent wasted. I took a lift to the uhal that was close to my home. Ready with the reservation on my phone even with the picture for the PICKUP truck. The white guy behind the counter to busy laughing it up with his coworkers informed me that there was no pickup truck in the system for me. Then he told me that the one in their system was the small pull down door one. Showing him the reservation didn't matter. He showed me the small pull down door truck and the cargo van. I asked about the pickup truck bed size and he didn't even know about the product. Telling me that they don't even 8ft bed size. Even though the picture showed it on my reservation. He nonchalantly offered to see if another location had one. All the while saying "it hard to find a pickup truck." THATS WHY I PUT IN MY RESERVATION TWO WEEKS IN ADVANCE. No luck in finding a pickup truck on a Friday (DA) 🤬. He found a cargo van, and I settled for that. Had to take another lift to that location. Ken and his associate was very nice and patient with me even though the system was charging me $89.00 a day and added in 100 miles before I even got in the cargo van 🤨. I never was charged that much for a $19.95 rental. Ken was confused as well he never seen anything this crazy before, he called uhal customer service line twice and then the (regional manager) i guest. No answer so he left a detailed message. I was very confused and disappointed with uhal. Ken left a detailed message on the paper work for his coworker letting him know it shouldn't be $89.00 a day when I came to return the cargo van. I was not happy being charged $114.00 for a 24 hour rental and the times on the contract was all wrong. I WILL TELL ANYONE WHO WILL LISTEN NOT TO USE YOUR COMPANY. I could have rented a suv at enterprise or avis for that price and had a better experience. Butter luck finding someone else to screw over.
Sandy PFill gas tank before renting
CEF I