Staff was really polite and professional.
David A
Storage Solution Honolulu LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Waipahu, HI 96797
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The only good thing that was good about this rental was that they accommodated my last minute walk in. I brought the truck back about 45 minutes late because I was not sure if the tire was gonna blow out on me or was safe to drive. When I rented the truck, the mechanic was putting air in the tire as I'm walking by his comment was, "it's not supposed to do that. " I got charged a whole another day for being 45 minutes late. You have a car sitting in your parking lot that the owner has not moved it yet. He's not being charged for parking and I'm driving a vehicle that had a flat tire indicator the whole rental time that I'm getting charged for being cautious and driving the vehicle back. I will ensure to spread the word around my business community, my network of friends, my church, which loves to rent from you and to all my military platforms that I'm associated with. I will be posting on the yelp page all my digital platforms and every chance I get that somebody ask me that your location is not user-friendly. I should've kept the truck overnight if I known that you was going to charge me a whole another day I should've just kept it in a whole another day
Salvador HThe customer service agent left a lot to be desired. She didn’t appear very welcoming upon. Pick up and she was quite rude upon drop off. I came to drop off the vehicle and there wasn’t anyone in the office. I heard someone in the back so I walked back and poked my head into the employees only area and simply said “excuse me” to try to get her attention and it startled her. I apologized and said I was dropping off. Her response was “this is an employee only area” with a very rude tone. I apologized again and asked if there was any paperwork or anything that I needed to sign. She told me to just drop the key at the desk and that they do their own mileage verification and inspection. I dropped the key and left. I understand it isn’t a highly sought after job but it IS a customer service position and she’s representing U-Haul.
BENJAMIN MGreat! Truck had a check engine light but there were no issues. Great service and great experience!
DAVID AThe front desk girl was rude in the beginning while I was checking in. She looked like she didn’t like her job. No smiles, no greeting. She asked me how many miles I will be driving, I didn’t know and I told her where I was going and her reply was “ I’m not from here”. I asked if she could google it. She hesitated and waited for couple of minutes to google it. The gentleman at the end made up for my rating. He was very nice and accommodating. He moved a vehicle for me to park and made the check out procedure very easy.
ROCHELLE R