1. Vehicle interior nit cleaned / vacuumed (as if it had just been dropped-off from a prior rental just before I took it). 2. TWO dash warning lights were on the entire rental (which indicate to me that vehicle is not timely & properly maintained). 3. Vehicle did not have a full tank of gas. Just about 3/4 full (which makes return with same amount of gas difficult. In fact, I brought back the vehicle with more gas than I got when picked-up. 4. Driver's side windshield wiper didn't work properly. 5. Safety pad lock at slidedown door inconsistently worked. Most of the time it did not lock properly. 6. WORST OF ALL. The air conditioning did not work. Uhaul should be ashamed of itself placing a vehicle in this condition in service. Overpriced given its condition.
Philip G
Storage Solution Honolulu LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Waipahu, HI 96797
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Customer Reviews
- 4.5 Average Customer Rating
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Loved the friendly staff, location, safety and overall experience of renting from this place. I will definitely use them again and refer others!
Candice SGreat customer service. Pick up and drop off was quick and easy!
Kimberly MKeep your vehicles clean, and dont be so demanding on how the vehicle needs to be returned when in fact its a mess when we rented it .
Stanley PAll I can say is you guys work with us and do yall best to give the right vehicles and options that works for the customers. That's the best option that I can say that you guys do best And I gotta admit work as one ohana, nothing needs to change what you guys do is the best customer service, much love an Aloha from us to you all, thank you.
IDA K