In booking the truck, I asked for 15’ , was told as well as sent confirmation email. 2 -3 days before move date I was told only 20’ truck available. I should not have been charged extra for the size difference. I kept getting told to drop truck at “ The Hub Baileyville Me”. I called prior to move and at pick up to question “ drop off site”. Being familiar with Baileyville I knew there was NO u haul hub there. Each person I spoke with insisted Baileyville. Evening of move… I again called U-Haul as to drop off site. FINALLY I spoke with a woman named Ashley who was willing to hear me out and explain what I know about a u haul drop site in my area!! NO BAILEYVILLE @ 25 miles away but there IS U-HAUL CALAIS ME @ 5 miles away with a drop off key box!! Ashley advised me to take it to WHERE I KNOW AND ACCORDING TO INFORMATION POSTED ON THE DROP SITE WEBSITE THEY WOULD BE OPEN @ 9 for 10 a.m. drop off. I arrived at THE HUB RIVER RD. CALAIS MAINE & dropped truck and key THE BUSINESS WAS NOT OPEN…I ONCE AGAIN CALL U-HAUL ( 5-6 phone calls just to get the truck dropped 😡) I believe the woman I spoke with was named Jessica, bless her for being so patient with my VERY FRUSTRATED TONE AND MY STATEMENT OF “ I’m dropping the truck & key AND NEXT TIME I’LL GO RYDER!!! I DO NOT UNDERSTAND HOW A BUSINESS THAT HAS BEEN ACTIVE FOR DECADES CAN NOT KNOW THEIR DROP SITES AND CAUSE A CUSTOMER ALREADY UNDER STRESS OF MOVING MORE STRESS!! Do better U-Haul 🙄
Renee L
Travelers Motel
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Warren, ME 04864
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Services at Other U-Haul Locations
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Verified Customer Reviews
Every review is tied to a real U-Haul reservation or contract.
How U-Haul Reviews WorkThe gentleman at this location is always extremely helpful and friendly. I would recommend this location.
Michael MThe attendant was polite and mostly efficient but he had trouble with the U-Haul app and he had not cleaned the interior of the truck. It showed cigarette ashes in the door pockets and floor. He admitted this when I drew his attention to the ashes. U-Haul should emphasize the need for cleanliness.
robert bPerfect and after hours drop off helpful!
John NGreat service, thanks.
Jennifer D