The man at Travelers was outstanding. Very helpful Uhaul switched pick up location on me. Out of the way with no warning or choice of an alternative location. Travelers helped make the best of the situation I was handed.
James J
Travelers Motel
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Warren, ME 04864
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- 4.5 Average Customer Rating
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How U-Haul Reviews WorkDan is the best U-Haul has ever had !!! Will go back over and over
Lisa QIf this location was open on Sunday it would be better
Peter FConvenient and friendly, easy rentals
Stephen EIn booking the truck, I asked for 15’ , was told as well as sent confirmation email. 2 -3 days before move date I was told only 20’ truck available. I should not have been charged extra for the size difference. I kept getting told to drop truck at “ The Hub Baileyville Me”. I called prior to move and at pick up to question “ drop off site”. Being familiar with Baileyville I knew there was NO u haul hub there. Each person I spoke with insisted Baileyville. Evening of move… I again called U-Haul as to drop off site. FINALLY I spoke with a woman named Ashley who was willing to hear me out and explain what I know about a u haul drop site in my area!! NO BAILEYVILLE @ 25 miles away but there IS U-HAUL CALAIS ME @ 5 miles away with a drop off key box!! Ashley advised me to take it to WHERE I KNOW AND ACCORDING TO INFORMATION POSTED ON THE DROP SITE WEBSITE THEY WOULD BE OPEN @ 9 for 10 a.m. drop off. I arrived at THE HUB RIVER RD. CALAIS MAINE & dropped truck and key THE BUSINESS WAS NOT OPEN…I ONCE AGAIN CALL U-HAUL ( 5-6 phone calls just to get the truck dropped 😡) I believe the woman I spoke with was named Jessica, bless her for being so patient with my VERY FRUSTRATED TONE AND MY STATEMENT OF “ I’m dropping the truck & key AND NEXT TIME I’LL GO RYDER!!! I DO NOT UNDERSTAND HOW A BUSINESS THAT HAS BEEN ACTIVE FOR DECADES CAN NOT KNOW THEIR DROP SITES AND CAUSE A CUSTOMER ALREADY UNDER STRESS OF MOVING MORE STRESS!! Do better U-Haul 🙄
Renee L