When we arrived to pickup our vehicle we were informed that they didn't have the vehicle we reserved but we could go to Waterbury and probably get the vehicle we needed, since we were on a tight schedule we did not have time for that so we took the vehicle they had on the lot, thank goodness we had someone helping us that had a truck because we could not fit everything in the uhaul. This was the second time we have rented a uhaul and unlike the first time this was a very bad experience.
Thomas S
GG Gas Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Watertown, CT 06795
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Customer Reviews
- 4.5 Average Customer Rating
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The truck leaked and our couch got soaked. I have pictures. This is not acceptable.
CRAIG BVery good service. Helpful, knowledgeable and efficient. I will certainly use that site whenever I need rentals.
DAVID SReshma Shaik was very helpful, friendly, and competent. I can't thank her enough.
RODRICHERLIHY BI had several issues this time on my Thursday, May 28-29 truck rental. Most problematically, the location account had recently been changed from VTR Fresh Market to GG Gas Mart, and the on-duty cashier that was handling my rental had not also been switched over to the new account. No matter how many times he clicked on the reservation, it would not allow him to procss the dispatch. Perry from UHaul.com saved the day by phone. He couldn't fix things himself, but he connected me with Mel, the "regional manager?" for our area. She went the extra mile at 9:40ish pm and dispatched the truck to me over the phone. I'm still giving very high numerical ratings, because every individual seemed to do all that they could. It was extremely stressful, because thousands of dollars rode on my being able to leave with that truck!
MICHAEL C