I was very disappointed that I reserved a 20 foot truck, then received a call from U-Haul that I was getting a 26 foot truck which is not what I originally asked for then I called back. They put me in a 20 foot truck and the day before I was to pick up, I called to confirm my reservation and then I was placed in a 15 foot truck and I was not very happy because I had to make two trips instead of having the the 20’ foot truck and could’ve got my move done in one trip. So I was not happy with the situation of somebody kept changing my request for my move so it was very disappointing. On that aspect, but the U-Haul facility where I picked up were very kind.
LISA F
Freight Patrol LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Watertown, WI 53094
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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It was very easy to access and return equipment without assistance.
DAVID GI wish they would give you a receipt with time of turn in.
Bill FIt was after hour drop off. So unable to answer the questions
DIANE RWhen I arrived, the key I needed was not in the assigned box. I called customer service, and they gave me the code to each of the boxes so I could check and see if the key was in the wrong box. All the codes were already set to the code needed to open the box. We couldn't find the key, which was actually a good thing, because when I went to check the truck I was supposed to rent, the back was full of water. The customer service rep upgraded me to a bigger truck, but when I checked out, I was charged the rate of the bigger truck. Overall, a disappointing experience.
Titus J