The problem was not the pick up location, I had spent over 40 minutes on the phone with a rep to set everything up for my brother to pick up the vehicle. When they arrived there was no information on file including my credit card which I had given the rep over the phone and I had also set it up online when I made the original reservation. Somehow your systems do not hold the information or communicate it to your locations. The people at Ridleys Market were helpful, but were at the mercy of your system that failed to save my information twice. It just seemed like all the time I spent setting up the reservation was wasted. Hope you can improve your system in the future.
Letty M
Ridleys Family Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Weiser, ID 83672
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Awesome customer service! They went above and beyond to try and get the charge for extra mileage reversed.
terri gThe people there were great but your service was not. Your app did not work at all. It said we had returned our truck but their system said it had not so it took way longer than it should. We had the check engine light come on and were told it was ok to drive it another 200 miles. They are not really a U Haul Center and do not have the tools they need.
Mat LI didn't like them using personal phones to take pictures of my drivers license.
LISA WThe truck was very dirty. Windshield especially.
Kenneth R