Photos showing the truck with the correct license plate had no tagging on the front and back, yet the truck we were given did have tagging/graffiti. I quickly contacted the local phone number of this location, but no one answered back to back calls. I then called the 800 number and explained the contradictory information. She said I should take photos and send them to her and she'd change the information. I feared being charged for the tagging. All this took time and angst instead of being able to pack and store our items.Robert L.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in West Covina, CA 91790
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- 3.5 Average Customer Rating
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The lock was extremely difficult to open. I was able to unlock it once and it took about an hour. I could not unlock it upon returning the vehicle after almost an hour of trying. It caused minor cuts and scrapes on my hand. The checkin process was extremely annoying. I had to wake up my Mother and Sister to get them to be phone references.Steven S.
I was given the truck almost Empty. I was told if I return it Back with at least 1 quarter of gas I would get 18$ back! I have a picture of the mileage & Gas tank left Proving there Lied! I was Also charged 14$ for coverage I had DENIED Am owed 30$? Horrible experienceEladio M.
This location was easy to find and was right off the freeway which is a plus. Customer service was amazing. I had no issue picking up or dropping off the rental truck, as I said before they are right off the freeway. I would highly recommend this location to family and friends, and will definitely be a returning customer.CESAR G.
There was no one to help at 11 when was suppose to be someone there and I returned the truck more the half gas and never been prorated for itMajdy A.