When I picked up the U-Haul truck, I asked the employee Tyler if I could extend my time from 3:30 pm to 5pm. He told me that he could do that for me. So I planned my whole day thinking I had till 5pm. At 3:10 he calls me and says that “dispatch” booked my U-haul to someone else and that I had to return it back by 3:30. I told him that’s not possible since I still had all of my belongings on the truck. After I told him that, he told me that I had to pay for an additional day. So not only did he not stick to our agreement, he tried to get me to pay extra money for his blunder! VERY POOR BUSINESS PRACTICE. I asked to speak to a supervisor and said that there was no one else I could speak to to help me resolve this issue. After I hung up on him, I was able to contact U-haul customer care and they easily extended my time to 5pm with no questions asked. I WILL NOT GO TO THIS LOCATION AGAIN AND WILL NOT RECOMMEND THEM TO ANYONE.
Lynnarowe V
U Stor It West Covina
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in West Covina, CA 91790
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Customer Reviews
- 4.0 Average Customer Rating
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Nothing. The on-site manager was outstanding. Great customer relation skills, knowledgeable and very helpful. Deserving of acknowledgement!!
Rene VWhen I arrived at location, the office was locked and NO LIGHT looks like is closed, no one was there and I waited for about 15 min. until someone show up. When I come back to the same location around 4:10 pm, Again no one in office, and NO LIGHT again, so I waited again for about another 15 min. until someone show up, but I felt that he doesn't want to do the return vehicle process right away while I'm waiting. So you ask me, Would you recommend this location to a friend?
ANPU LThe work and this plate name Tyler Is a Rude Guy with the customer a day before with my kid
JACQUELINE MGreat service!
Giovanni A