First of all you could make sure that the place you redirect me to is opened on the day I reserved pickup for at another location. Due to your piss poor operation I had to pick my rental up a day earlier than needed and therefore had it sit dormant for a wasted 24hrs of rental. Then I had to leave early and rush like hell to get the equipment returned by the due time the one day I used it.The location I dropped off at was an hour drive away from where I unloaded and I drove past a drop off point in Farmerville LA to get to West Monroe. The guy running the "Hindu Head Shop" quick stop/gas station didn't know what to do and had to call someone who took delivery over the phone. This location was chosen by the place I picked up the trailer which was not the place I had originally set up for pick up. I blame neither of the locations for U-hauls inadequacy that resulted in a wasted day of rental nor the resulting chaos of getting it loaded, unloaded and dropped off at the remote drop-off location.
Steven H
S Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in West Monroe, LA 71291
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- 2.0 Average Customer Rating
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First of all my reservation was for 4pm I didn’t get a U-Haul until almost 6pm. The first location I went to they decided to close early I sat there 30mins until I had to go to another location further than what I already was they acted as if they dk I was coming for the U-Haul I was there for an hour I was charged for a dolly that I didn’t get didn’t get any paperwork or anything yes I am a upset customer
LaQuita MKeep doing what you’re doing 👍🏻👍🏻
ronald hKeep up with the costumers receipts so yall cn keep up with yall equipment better..
Ronald HHave someone to help hookup and un hook, these trailer tongues are HEAVY. They did offer to help to hookup, but I had someone with me this time, however unhooking there was no one there at 12:00 noon in the day buy a little old lady at the register.
Aaron C