The 2 people that work at the convenience store were not friendly and informative of the process. I wasn't aware they were not the ones that would be processing my rental, and they didn't tell me this. They just picked up a phone, called a lady and handed the phone to me to speak with her on speaker phone at the register. I reserved my U-Haul online and provided ALL of the required information. I then had to provide ALL of this information again (along with additional information, such as 4 additional contact phone #s besides my own) while on speakerphone at the register at a very busy store. Love providing all of my personal information for everyone to hear...including my credit card number. Again, ALL information that I provided on my rental reservation. When you are moving and people are waiting on you to arrive with the U-Haul, it is irritating to spend another 30 minutes providing the same information that you spent 30 minutes providing online. Do better U-Haul!!
Cindy E
S Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in West Monroe, LA 71291
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 1.5 Average Customer Rating
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First of all you could make sure that the place you redirect me to is opened on the day I reserved pickup for at another location. Due to your piss poor operation I had to pick my rental up a day earlier than needed and therefore had it sit dormant for a wasted 24hrs of rental. Then I had to leave early and rush like hell to get the equipment returned by the due time the one day I used it.The location I dropped off at was an hour drive away from where I unloaded and I drove past a drop off point in Farmerville LA to get to West Monroe. The guy running the "Hindu Head Shop" quick stop/gas station didn't know what to do and had to call someone who took delivery over the phone. This location was chosen by the place I picked up the trailer which was not the place I had originally set up for pick up. I blame neither of the locations for U-hauls inadequacy that resulted in a wasted day of rental nor the resulting chaos of getting it loaded, unloaded and dropped off at the remote drop-off location.
Steven HFirst of all my reservation was for 4pm I didn’t get a U-Haul until almost 6pm. The first location I went to they decided to close early I sat there 30mins until I had to go to another location further than what I already was they acted as if they dk I was coming for the U-Haul I was there for an hour I was charged for a dolly that I didn’t get didn’t get any paperwork or anything yes I am a upset customer
LaQuita MKeep doing what you’re doing 👍🏻👍🏻
ronald hKeep up with the costumers receipts so yall cn keep up with yall equipment better..
Ronald H