The location was great. The UHaul was clean. The customer service from corporate uhaul is AWFUL. We waited for over an hour and a half just to get the rental. The reservation was at 8:00 AM and we didn't get the rental until almost 10:00 AM. We scheduled the rental over a week in advance. The system said we needed to be "confirmed." The corporate customer service looped our call at least 10 times. People kept saying "sorry I don't work that region." Then, they would transfer us and the same thing happened. Finally, someone said "sorry your state only has one representative today and they are very busy." In the end, as I stated earlier over an hour and a half on the phone. This location is great, but UHaul corporate needs more staff or better coverage for all regions.
Paul L
Easleys Body and Paint Shop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in West Plains, MO 65775
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 5.0 Average Customer Rating
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Easley auto body was very helpful and friendly. Great customer service. uhaul needs to have more trucks available in the area. Crazy that I reserved a truck a week in advance and couldn't get the size I requested.
Ronald HOur trailer drop-off in West Plains MO was on a weekend and the site was unmanned. We dropped off our contract copy in a box and got on the app and tried to comply with the app for the turn-in but it kept saying payment was not made; a little confusing but at the first of the week we received notification that our account was settled up.
Millard EVery friendly and accommodating. Will definitely use them again.
Becky WDon’t know
Virgil G