Too far from where I initially ordered the truck. Also the gas tank was empty and it says tire is flat. We need to come back to ask regarding the tire, but they said it just need to be reset. We also put in the gas and asked whether we will get reimbursed since we are paying for mileage , but they said no. I planned my daughter's moving out from her apartment logistically, from the rental pick up , hotel and storage place, but instead I end up driving farther, going back and forth, paid for gas and still pay for the mileage. Not very happy with the service. They should improve the online rental process and please dont modify the confirmed reservation last minute where I dont have choice but to accept it.
edwin s
Big Brother Home Furnishings
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in West Sacramento, CA 95691
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Customer Reviews
- 4.5 Average Customer Rating
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Your app is terrible. It’s difficult to use and easy to screw up. It’s unbearably slow. I just want to go back to talking to people. I hate your app and will never use U-Haul again if I have to use the app again.
TISHA VExpensive 1 mile 1,09$ to Mach
RUSLAN NThe fuel amount was actually less than 1/4 tank as was indicated on the pre-drive documents. I trusted that this was accurately reflected in the documents as I do not know what 1/4 tank of a 15' truck looks like and did not think to take pictures before driving. I started with around 30 miles before empty and dropped the vehicle off with about 40 miles until empty. This was actually 1/8 of a tank so I got charged $56 for being under what was indicated as the pick-up fuel amount. U-Haul Customer service couldn't file a dispute unless I had picture proof of the starting and ending mileage.
Domenica CI really liked the online check in with the app.
James C