Ramp fell out the back when sliding out 3 times. Hit one of our movers foot once. Truck smelled like oil burning. Brakes soft. Charge for cellophane and did not receive it. Rental was delayed over an hour and they changed locations to one that opened an hour later and it was almost 9:30 instead of 8AM to pick up truck. Helpers being paid were at my house waiting and we did not get to use them to help unload the second truck because they needed to leave so had to rent for an extra day. U-Haul needs to reimburse me for the cellophane, extra day rental and the extra money it cost to get other guys to help offload the next day that was more than it would have costed me. U-Haul costed me an extra $300 dollars that it would not have costed me if they would have been ready at my original rental time.
STACY S
Secure Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in West Siloam Springs, OK 74338
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Fix your system so that the drop off location that is chosen is actually set as the drop off location. Maintain your trucks. Communicate before charging extra IE $250 for dropping it off at the location chosen by the customer. If you're going to ask for a location barcode to verify location have the location barcode posted somewhere visible and preferably tell us where it's at on the app. That way we can find it a lot easier.
Bryce PNothing your staff is amazing. Very friendly, very knowledgeable and the prices are good..
ANNETTE DGreat service, friendly and professional
JOHN GI ordered a 20’ truck & all my locations had was a 26’. Where we were moving from we can’t get a big truck in. So I had to pick one up in Oklahoma. They didn’t have my appliance dolly so had to pick one up in Gentry Arkansas. Very unorganized to say the least. I made reservations 2 weeks before to make sure I had the right truck.
Jeffery M