I understand the need to rotate trucks but when I choose a location I expect to pick up at that location. I chose this location because it's safe, clean, we'll lit and has a pleasant staff...but my pick up location was changed.
Debra M
The Factory
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in West Warwick, RI 02893
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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Very scary run down area, no other Uhauls around, I was about ready to call when I saw basically a stick with a U-Haul sign and drop box on it, I missed it the first 3 times I drove by! The drop off info on the app was fine, but I had to pay extra for late drop off because I couldn’t find it! I wouldn’t leave my personal vehicle there, I hope the truck was even safe there! (Yes, it was that scary of an area)
Sheila AApp was not working with return. Customer service very responsive but also unable to correct issue.
Thomas HContinue to provide awesome service
MELVIN MThey need better signage on where to drop off the vehicle. The drop box for the key was very hard to find in the dark. It’s on a post not well lit surrounded by large empty parking lots and building. There were no other U-Haul trucks there so it took us quite some time to find the right place to return the truck and then find the lock box.
Kathleen S