The people working at The Ritz were great. Was very unhappy with the fact that i called uhaul the day before to make sure it was all set up as i was driving from 6 hours away. The uhaul agent told me that the pick up location would be closed the day i went and that once i got there that i would need to use to app to get a combination to a lockbox to get the key. Drive allllll the way there and log on the app and after filling it all out it told me to contact an agent for help. Agent came on, told me they didnt get the vehicle booked for me properly and that i would either have to drive to another city to get one or not have one, i explained how huge of an inconvience this was to us as we just drove 6 hours to get there, and callerd ahead to make sure it was set up. All the lady on the phone told me was that she would let her field manager know....! luckily thw restaurant was opened and i went in and the lady helped us to get the keys and get going. Also went to fuel it up and as it was filling, instead of clicking to say it was done it began to pour out all over the ground.. causing alot of chaos with fuel attendants and possible extreme fire hazard..
Chase M
The Ritz Cafe And Motor Inn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Whitecourt, AB T7S1N9
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- 4.0 Average Customer Rating
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Booked a U haul and then was not available. Had to drive 1 hr both ways, and was charged more than what originally was quoted.
Marlo HThe cargo space of the truck I rented was not cleaned. The blankets i rented were filthy and covered in dry mud, grass and leaves. I had to switch trucks from the one on my reservation because it was running really loud amd rough. Lots of smoke was coming out of it and filling the cab.
Nathan BU-Haul nailed me for an additional 20 bucks. I booked it online for 175, then suddenly I get my bill for 195. Not sure how they did that. Some CDW fee of 20 that was not asked for on the online booking and def was not discussed prior to billing.
MITCHELL GCar dolly hitch was frozen into the ground. We jumped on it to break it out. Plug for lights was disconnected and frozen into the ice. Other than that got me out of a situation
Lynn A