Incredibly rude customer service! I will never rent from here again. Absolutely ridiculous how they treat paying customers. The owner/operator also tried to scam more gas out of me, luckily I had photo evidence of the tank as it was when I picked it up, at that point he refused to take the truck back and said I would have to pay for another day. I completed the check out via the app regardless, but a horrible experience and this operator will have a negative impact on uHaul as I may not ever return back as a uHaul customer after this.
Michael W
Hannas Mobil
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Whittier, CA 90604
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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thank u will use again
JOSE SVery good service.
MARION DThe person renting me the vehicle did not know how to use the system. Did not know how to help me when there was an error with my app booking, which was changed to the wrong dates when I called earlier to change the pickup time. Was incredibly rude and dismissive. And put the 45$ safety fee on there without asking. I consider this fraud and I am very, very disappointed with this company.
MATTHEW FI am a long time repeat customer and have never been treated so poorly. I typically can rent through the app and grab the keys when I arrive. This time it took over 30 minutes because they needed me to add and check my references. Humiliating to try to find a friend who answers the phone for a strange caller. My history and reputation with the company should speak for itself.
MARYELIZABETH B