I arrived at 10a to pick up my Uhaul Truck. Reservation was for a 10a pick up and I did self-pick up. As soon as I started the online process, I was told there was an issue with my reservation and to call a number. I called, gave a man my info, was on hold for 15 more minutes, and then the call just ended. I went to chat with the man working the window and me and another couple were trying to pick up trucks. It turns out they didn't have a truck for me because two trucks were 4+ hours late to be returned. The other couple was to get the truck and he tried to find a way to get me a van, but I could only use it for 2 hours (virtually impossible). After almost an hour, the couple actually had to take a van for some reason and I got the truck. I lost one whole hour of move time. So frustrating and anxiety inducing. I understand this isn't entirely uhaul's fault because two trucks were kept late, but there ~have~ to be more than 4 trucks available at any location for one of the biggest moving weekends of the year. Also feel terribly for that couple who didn't get their truck either. The gentleman who helped me - I never got his name but he was working at 10a on Saturday, 8/30, was my only saving grace. He was so helpful and kind and patient. Wish I could've thanked him in person. Please make sure he is rewarded for being a great employee. He is the only reason I'm giving above a 1 or 2-star rating. Thank you kind sir!!!
Caitlin O
MP Broadway 11 LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Williamsburg, NY 11249
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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You can ask the driver to clean out the cab. Otherwise it was a good experience!
MADELINE CThe gentlemen who helped me was fantastic! Friendly, helpful, and easy to work with. I will definitely recommend this facility!
Courtney DHave Dollie’s and handtruck available
JEFFREY VI reserved a truck that had no gas. So I had to drive out of my way to get gas so I would not run out when I was driving. The agent said he would take care of adjusting the mileage so I would not be charged for the mileage to go to get gas and back which he did not do.I also requested an appliance dolly and pads were not available. I got a regular dolly and no pads. Why is there an option to reserve certain items when they’re not available and you go to pick up the truck and have no option to do anything else?
William K