I will never rent from U-Haul again, nor will I recommend that anyone else do so. My original pick-up location was on Industrial Drive in Savannah, a 10-minute rideshare from my residence. When I called to verify, I was told that no trucks were available, despite having a reservation for several weeks. After calling corporate, a truck was found at the above location, a 45-minute drive away. The Richmond Hill location is a gas station with a large parking lot. They had no boxes or packing material. The truck had no navigation system (unlike Home Depot, for example) nor any convenient means to connect a phone to the AM/FM radio. The AUX jack (and sticker) meant a trip to Walmart to wrangle an AUX-to-USB-C cord. An added bonus of this rig is that while my phone could connect to the truck's sound system, the AUX port didn't charge the device. My rental wasn't a cross-town move, but a 1000-mile journey from Savannah, GA to NYC. U-Haul can equip its trucks with whatever luxuries they wish, but informing the customer ahead of time would be a good tactical business decision going forward. But it gets better... Before arriving in NYC, I called the company to verify my drop-off location. When the truck was reserved, return was in Chelsea, a few blocks from my NYC apt. The operator helpfully informed me that no Manhattan location accepted trucks and that I would have to drive to Brooklyn (after 1000 miles on the road) thru heavy traffic to return with a financial penalty. So on to an Outer Borough I went. Upon arriving, I fired up the U-Haul app to complete after hours my return, only to discover that the location I'd been told WAS accepting trucks (26 South 6th Street in Williamsburg) wasn't in the app. More phone calls, and the operator suggested I drive to another part of Brooklyn to return the truck. I refused. The operator took my complaint and was very helpful, which is the only positive thing I can say about U-Haul employees. To reiterate: Never will I ever rent a U-Haul truck again and I will strongly encourage anyone and everyone to find another trucking company.
JOSEPH W
MP Broadway 11 LLC
(U-Haul Neighborhood Dealer)
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Customer Reviews
- 3.5 Average Customer Rating
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I paid for a furniture dolly but they don't have a this location. But you don't know it until you already picking up.
Adderly ANo equipment was in the vehicle upon pick-up. I was charged for moving blankets, moving dolly(s), and other items that did not come with my truck. The location was extremely difficult to find and the listed address does not take you to the correct location. The entire truck was covered in dirt and debris and clearly had not been cleaned following prior use by another customer. 0/10 experience, I would give 0 stars if this dumb survey had that option.
JACKSON GJust like last time, I rented a dolly (and paid for it) but there wasn't any in the truck. I had already contacted over chat to ask to refund, but my bill arrived and it was still on there. Please - if you can't actually guarantee the dollies you make people pay for, just don't offer them as an option. And refund me.
Thomas VNo signage indicating where to find the keys. Also, upon pick up, I was informed that none of the equipment I needed was available which made the move infinitely more difficult. Shut this location down. It reflects extremely poorly on U-Haul and was a complete waste money
Raphael S