Have staff that can properly assist in rental process. Use some sort of quality assurance process, the truck I was given was literally atrocious. The inside of the cab was filthy, actually the dirtiest uhaul I've ever rented. The cup holders and the passenger side floor was bad. The windows were filthy with no water in the windshield wiper reservoir, it looks like 2 bullet holes in the windshield. The trailer door was so hard to open for me and my male staff, and my staff mentioned the it smelled like a dead body in there; he was right. The gear seemed like it didn't want to shift, the engine kept raising when pressing the gas. I am under the impression that my complaint was noted in the "system" and available to see. I also mentioned it to the staff at Charlie's, and I never heard back form the owner. Upon returning the truck I was shocked to see a actual survey on the current condition of the truck, and pictures requested based on the way it looked when I received it. I had mentioned my VIP certificate valued at $35 multiple times, and it wasn't applied. Dissatisfied is a understatement!
Dara w
Charlies Arco
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Wilmington, CA 90744
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Truck was clean, everything was perfect, and they make great sandwiches.
Mark CThey were very professional.
David TEverything was excellent,just keep your service as it is. Thank you so much for your excellent service
Elvira MGreat vistomer service! Easy transaction!
SAHAR A