Friendly, handed them the key, as everything is fine on the app. I think you should give a little room on the mileage, as it calculated from the pickup to drop off only. Obviously, you are taking the items to a new location which isn’t likely to be on the exact route. I would like you to refund me for the extra (12 miles!) I drove.
Mark C
One Stop Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Winchester, VA 22602
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- 3.0 Average Customer Rating
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What a pathetic experience. This location is a joke. First of all, it is a convenience store. They don't even have a U-Haul check-n terminal or handheld device for processing the check-in. I spent 40 minutes while the clerk kept calling the owner, who kept texting me links for scanning my licensee, The links would never work. Eventually the owner should up in person to check me in. As usual with these pretend locations, you have to do hook up yourself. Only to discover that the wire harness was missing. I had to drive myself to her other joke of a U-Haul location and pick up the harness, and drive back to get my trailer. An extra 30 minutes and gas. 90 minutes total to pickup a trailer. Never this location again. The only good part was that both ladies were very polite. Everything else was a failure. Not only should this rental be free, I feel I should have been paid to drive to another location to pickup a wire harness
Jeff SIf I only had this location as a choice, I would stop using U-Haul and go with Penske or any other option.
BRENT R