I arrived at the location after 8am and the store wasn't even open. Winnipeg U-Haul office had to call manager to have someone open the store and hand over the keys. Keys weren't in the lockbox so I could do an online pickup either. Store and location looked abandoned as well. The employee who came was great though and apologized.
Anthony-John A
Esso Gas
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Winnipeg, MB R2C0A1
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Customer Reviews
- 2.0 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkThe U-Haul app created significant difficulty for my husband and me to access our U-Haul on time. We ended up gaining access to our U-Haul over an hour late, delaying our moving process. We were told when we connected with the assistance line that we would still get 12 hours with the U-Haul regardless of when we started our time; however, the app didn't reflect this, and so we had to return it just under 11 hours of use despite paying 12 hours for the vehicle. Furthermore, the app is glitchy and uploading pictures was extremely difficult, again delaying our process even more. Lastly, our U-Haul came with 4 blankets, not 6. The only up was the ma'am I talked to on the assistance line. She was great and the only reason why I didn't make this review poor. Overall, I'm not happy with this experience whatsoever, and I'm happy I won't have to rent a U-Haul in my future anytime soon.
ANTHONY DThe manager at the regent location started to swear at me and yell when it was regent U-Haul issue on why I got transferred to another location had previously booked my truck there. U haul would also not honor the discount promised me. I will now look elsewhere for renting
MICHAEL DInitial rental was on Regent Ave. Wouldn’t deal with THEM again. Didn’t have my “booked” trailer. One employee was irate that I wouldn’t drive across town to get a replacement. I had to settle for paying three times as much for a truck. But the service at the next location (105 Pandora) was EXCEPTIONAL! Friendly. Helpful and kind.
Alison BWe were way over charged and need to speak to someone immediately about this
Maggi B