Location showed to be open, however no one was there. Had to call and finally someone picked up. Once they did, there was no one there to assist with getting the lock off the truck. Had to leave and get my son to help. Also, where the truck was parked, was full of stickers. Had to literally pick them off my shoes. This was the worst experience I have ever had with U-Haul. Please do not list your location as open, if you are not. I am thankful I choose to do mobile check-in or I wouldn’t have been able to get the truck. Which they only had one. Which is another issue. The truck itself was clean and okay, but I am not sure it was actually the 15ft I requested. I believe it was 10ft truck. Which I didn’t pay for. But, I didn’t have any options at this point as I needed a truck. Overall experience was horrible. Do not rent a truck from this location ever.
Teresa J
ATE Auto LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Oklahoma City, OK 73127
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Customer Reviews
- 3.0 Average Customer Rating
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Fuck you I ll never pay my bill
Jeff CThe U-Haul agent was kind and understanding.
Misty HNo 50% rate was applied to my total. I could had kept my original reservation which was across the street from the U Haul on NW Expressway. Very Disappointing.
Kevin MNo
MAJD Q