I had to wait almost two hours for a truck one was there and still didn't give it to me the lady wasn't helpful at all I actually was going to ask Togo to a different location and wanted a refund until she gave me the truck that had been sitting there the whole time I will never go there again I need a truck on Saturday and will be using some one else other than Uhaul I even called customer service and they told me to go to a different location I didn't have the time to do thatJennifer Z.
Customer Reviews for Eastern Oil Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Fane J.
The agent that assisted me was professional and courteous. I've rented from this facility a number of times. All three agents have always been respectful, courteous and helpful. They are stellar employees who are an asset to your establishment..DEBRA S.
The staff was amazing. I was expecting people who were indifferent but was pleasantly surprised.Jesse G.
My issue is with the overall Uhaul system more than the pickup location. #1 the vehicle and equipment I had reserved was not at the location at the 10am pickup time. I was not given any notice of the lack of vehicle availability nor the lack of furniture pads. The rep told me that the vehicle was due to be returned at 10am but wasn't there yet. Since my pickup time was 10am such scheduling seems bound for problems. Shouldn't there be a 2 hour buffer between scheduled returns and a new pickup ? Or let me know this is the case and I can choose another pickup time & location ? The process to upgrade (at no extra cost) to a 15 ft truck that was the only Uhaul there was 45 minutes before I had keys in my hand. The system would not release the truck even as supervisors on the phone told us they'd released it. The truck was in poor condition, with one of the back roll up door cables loose and not â€œhelpingâ€ to counterbalance the load. It was extremely difficult to open the door each time. I was glad the loose cable did not tangle and prevent door operation. Also, the vehicle did not begin with a full tank of gas. I filled the truck to the level of where the gauge was when I received it. I have time-stamped photographs of both before / after. Not having furniture pads available was a problem as well. If you'd simply let me know this prior to rental then I could've better prepared on my end to substitute with my own blankets, pads and towels. Return process was nebulous at this location as well. You simply hand over keys and receive zero receipt because Uhaul system was down. Location Rep said I'd get an email receipt Sunday morning but they're closed then for rentals and this prompted me to call Uhaul support several times to inquire about the return. I got various levels of help on those calls, with the last time a Uhaul Rep finally noting my concerns in the account (that I had returned the vehicle but system was down so it really hadn't been checked in yet). Overall the current system of scheduling is not designed for a good customer experience. It has several points where it seems to be inviting failure such as the lack of truly scheduling the proper vehicle and equipment to be at the pickup location. I was surprised that I had checked in and had the cargo van reservation all ok on my account while being at the location - and yet no such vehicle or equipment available.Mark D.
Just keep giving the same excellent service as I was given to other customers and they will be just as satisfied as I wasShirley B.
I like the service . Friendly and truck is ready and clean.MARYANN M.
Customer did not leave a comment.Ariel M.
The app was not helpful, and it just had me in a loop. Customer service was excellent, and the female gas station attendant was above and beyond.Johan M.
OMG great customer service. Everything went smoothly , good peopleJOHN H.
The woman who helped was very polite and friendly.Chad B.
This was a very pleasant rental experience. The employees are efficient and very personable..Debra S.
Customer did not leave a comment.Jordan B.
I was charged for 3 days when I only used it for 1 day and it was dirty and had less gas than I was told.Esther N.
Customer did not leave a comment.MARITES I.
Customer did not leave a comment.Majiedreza F.
Customer did not leave a comment.Robert V.
Customer did not leave a comment.David B.
Customer did not leave a comment.Kathy C.
You charging for the gas , and filled up to the same level!ilia T.
Customer did not leave a comment.Adam L.
Keep accurate records of pickup and return.Shawna S.
The customer service was great. The woman Sunday was most helpful in assisting me with the process for rental. I had met with her on Saturday and she explained the process but she was very patient with me and my repeat questions on Sunday. She was very personable. Also the woman the receive the vehicle back was very friendly and personable as well.DEBRA S.
Poor uhaul telephone customer service.. had to wait 29 minutes to talk to someone Poor communication between u-haul and location. U-haul app didn't work as instructed. Had to rely on location to help us get the correct rental.. even though it was after hours.ZAKIR L.
Customer did not leave a comment.RENE G.
The Uhaul truck license plate was stolen which resulted in me being pulled over by the police. The Uhaul truck was disgustingly dirty. The back of the truck had either vomit or some sticky gross residue all over. The appliance dolly was beaten up and barely usable. The furniture dolly had one slightly broken wheel which made it difficult to use.Donald K.
Customer did not leave a comment.Toni R.
Office host at site location was exemplary - very, very good customer service support - thank you!Ed M.
Reserved and paid for 6 furniture protectant blankets and was told they had ran out when I picked up the moving truck at 9am on the day of the move. None of the other U haul places had any either.Kirsty F.
The customer service representative at this location is very professional and kind.Jorge G.
The online system should not show that moving blankets are available at this location. They DO NOT HAVE BLANKETS.David T.
The woman helping me was a delight and made the experience so much better!ROGER F.
have a full tank of gasDanielle T.
Customer did not leave a comment.MARIE J.
The van smelled like livestockAmy F.
Customer did not leave a comment.John V.
Reserved a 15 foot truck. When I came to pick it up, all they had available were cargo vans. They were not helpful trying to solve the issue. This disrupted my entire day and made my move much more difficult thank it should have been. Will not use uhual again and won't go to to this location again.Nathan T.
it was okGabriel K.
Customer did not leave a comment.KENNETH B.
Customer did not leave a comment.Joe K.
Helpful staff and great customer service from both shifts morning and night. Thank youGennadiy R.
Customer did not leave a comment.JACQUELYN V.
Friendly and knowledgeable operator.Ruth G.
Customer did not leave a comment.Anna L.
Truck was well maintained but dirty. Wife was not happy with that.Ronald S.
Customer service was great!! The woman (Stephanie) that assisted me was very courteous and when I returned the vehicle she informed me I would be charged for gas if I didn't return as it was issued....after moving ALL DAY & NIGHT I didn't feel like moving an inch, and I feel like Uhaul really gouged me there, but all in all Im satisfied with my experience.Roxanne R.
Customer did not leave a comment.Steve S.
I need someone to call me at (303) 717-3162. I feel I was overcahrged for this rental.ELBA J.
The woman assisting me at the counter was so pleasant and helpful; I would recommend this location! Be advised that the lot is a bit small for maneuvering - but it's totally doable and close to everything over here on the west side of the valley.JOANNA S.
Customer did not leave a comment.Patricia C.
The service at this location was great; however after I received my receipt they have applied charges (miles, return date, gas charge) in error. I reached out to uhaul rep to review the charges applied in error. They were able to review and respond to me quickly and retracted the charges. Really appreciate Chris who helped me with this process. Thank u so much!!Sean E.
When I went to pick up the truck they didn't have the furniture blankets that I had reserved, and when I returned, parking the vehicle was extremely difficult because of space limitations. The employees were very friendly and professional.Marie M.
Customer did not leave a comment.SARA S.
Customer did not leave a comment.Thomas W.
Customer did not leave a comment.Mahdi S.
No moving blankets after I paid for themSteven K.
I had to clean the inside of the box it had a lot of dirt. Also the inside of the csb was very dirty mud stains on the floor, dorito chips and the cupholders were sticky and staibed with coffeeMIKE L.
Good servicejuan M.
Customer did not leave a comment.Daniel R.
Customer did not leave a comment.Ron M.
excellent customer serviceYosef S.
Customer did not leave a comment.Sirena B.
Reserving a vehicle was very easy to do online. The staff was very nice and helpful at the location to get me in and out quickly. I would definitely rent from this location again. I would refer to friends if they needed a uhaul. Everything was great!Ryan M.
The dolly and furniture pads I ordered weren't in stock at this location. I would ask that more of these items be available in the future.Paul K.
Customer did not leave a comment.RAMON R.
I can actually say, the woman that runs it there is excellent. I'll always go to that location first.ROBERT B.
Customer did not leave a comment.MICHAEL M.
Customer did not leave a comment.Matthew M.
Customer did not leave a comment.mariann M.
Customer did not leave a comment.NIKITA D.
Customer did not leave a comment.Ramon R.
Customer did not leave a comment.Megan N.
The location is a gas station and does not carry the optional items such as dollies, moving blankets. etc. Online you are given the option of selecting these yet when you arrive they are not supplied.Masoud M.
Customer did not leave a comment.alex P.
WHY DID YOU SEND ME TO A GAS STATION PRETENDING TO BE A UHAUL?!?! THERE WERE 3 TRUCK PARALLEL PARKED NEXT TO A CEMENT WALL, AND I HAD TO DO A 759-POINT TURN TO GET THE STUPID TRUCK OUT OF THEREPeter T.
Nothing to improve you guys are very good!JOEL M.
The woman who helped us was wonderful!Manuel D.
Customer did not leave a comment.ROOZBEH H.
Customer did not leave a comment.Jon F.
Customer did not leave a comment.Michael F.
It is very expensivejorge R.
Customer did not leave a comment.peter K.
Nothing really. The truck was there, and clean and ready to go. Just had to inspect for damage, which was already denoted when I checked in.Morgan F.
Customer did not leave a comment.Dale R G.
Perhaps have the verification done prior to arrive so it's a smoother pick up. Other than that it was great and convienentRobert B.
Offer a refund for miles not used. My calculations show that $4.00 should be returned to my account.Nathalie B.
Customer did not leave a comment.Abdullah A.
Truck rental was not empty like I expected but upon returning I was guaranteed that I would not get any unexpected charges for it. And owner was apologetic about my experience which I appreciated. Other than that I had a good experience.Jesus R.
Customer did not leave a comment.Cristina M.
Customer did not leave a comment.WILLIAM KIOKI H.
Clean and sanitize the inside On cab before each rentalCHRIS G.
Customer did not leave a comment.GARY B.
All around positive experience. User friendly. Location close. Didn't have to drive 10 miles to pick it up or wait a half hour.Paul C.
the manager at the station (whose name I'm forgetting, please forgive me) was WONDERFUL. Easy in, easy out. There's a REASON I'll be coming back here! First class all the way!matthew B.
Customer did not leave a comment.Sokratis A.
Customer did not leave a comment.DAVID F.
Customer did not leave a comment.michael S.
Customer did not leave a comment.Michael M.
I did not receive the furniture dolly and was charged for it. Please refund the charge..Peter M.
I was told the truck came with a ramp and it DID NOT and truck engine shut off TWICE for no reason while it was sitting idle.Kambiz A.