I can actually say, the woman that runs it there is excellent. I'll always go to that location first.ROBERT B.
Customer Reviews for Eastern Oil Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.MICHAEL M.
Customer did not leave a comment.Matthew M.
Customer did not leave a comment.mariann M.
Customer did not leave a comment.NIKITA D.
Customer did not leave a comment.Ramon R.
Customer did not leave a comment.Megan N.
The location is a gas station and does not carry the optional items such as dollies, moving blankets. etc. Online you are given the option of selecting these yet when you arrive they are not supplied.Masoud M.
Customer did not leave a comment.alex P.
WHY DID YOU SEND ME TO A GAS STATION PRETENDING TO BE A UHAUL?!?! THERE WERE 3 TRUCK PARALLEL PARKED NEXT TO A CEMENT WALL, AND I HAD TO DO A 759-POINT TURN TO GET THE STUPID TRUCK OUT OF THEREPeter T.
Nothing to improve you guys are very good!JOEL M.
The woman who helped us was wonderful!Manuel D.
Customer did not leave a comment.ROOZBEH H.
Customer did not leave a comment.Jon F.
Customer did not leave a comment.Michael F.
It is very expensivejorge R.
Customer did not leave a comment.peter K.
Nothing really. The truck was there, and clean and ready to go. Just had to inspect for damage, which was already denoted when I checked in.Morgan F.
Customer did not leave a comment.Dale R G.
Perhaps have the verification done prior to arrive so it's a smoother pick up. Other than that it was great and convienentRobert B.
Offer a refund for miles not used. My calculations show that $4.00 should be returned to my account.Nathalie B.
Customer did not leave a comment.Abdullah A.
Truck rental was not empty like I expected but upon returning I was guaranteed that I would not get any unexpected charges for it. And owner was apologetic about my experience which I appreciated. Other than that I had a good experience.Jesus R.
Customer did not leave a comment.Cristina M.
Customer did not leave a comment.WILLIAM KIOKI H.
Clean and sanitize the inside On cab before each rentalCHRIS G.
Customer did not leave a comment.GARY B.
All around positive experience. User friendly. Location close. Didn't have to drive 10 miles to pick it up or wait a half hour.Paul C.
the manager at the station (whose name I'm forgetting, please forgive me) was WONDERFUL. Easy in, easy out. There's a REASON I'll be coming back here! First class all the way!matthew B.
Customer did not leave a comment.Sokratis A.
Customer did not leave a comment.DAVID F.
Customer did not leave a comment.michael S.
Customer did not leave a comment.Michael M.
I did not receive the furniture dolly and was charged for it. Please refund the charge..Peter M.
I was told the truck came with a ramp and it DID NOT and truck engine shut off TWICE for no reason while it was sitting idle.Kambiz A.
Fix your websiteSUMMER L.
Thank yousyed R.
Customer did not leave a comment.Peter B.
Great experience. Great people.Lorre C.
All was perfect.Liudmyla K.
Stephanie is helpful knowledgeable and a sweetheart!!!Jed B.
Excellent gas station employeesPETEMARION S.
smell in the carSalvador M.
The van smelled like urine. And it would be helpful on hot summer days if it could be kept in some shade.SAMIR A.
I had ordered an appliances dolly but there was a broken utility dolly instead, caused me to get one from home depot since it was weekend and they couldn't find me one. Funny part is, despite confirmation of not getting charged for the dolly, still I got billed on it.David S.
Uploading pictures took too long.clifton S.
Read above. Never use uhaul. This was my second horrible experience with uhaul. So much for the benefit of the doubt.jaime N.
Customer did not leave a comment.Lynne D.
Very convenient. Staff was friendly.William K.
Customer did not leave a comment.Hector A.
Customer did not leave a comment.Jacob M.
Excellent customer serviceStephanie F.
I originally was picking up at a different location but when I checked in they did not have a refrigerator dolly that was ordered. I was told I would have to pick up 30 miles away which was unacceptable. the dolly I did finally received the strap was not long enough to go around the fridge. not acceptableKevin C.
The online check in was slow and didn't get a response but the in person was finecarl H.
rented equipment online, but when i arrived to the location the employee stated there was no equipment. This impacted my move.David O.
The woman working in the store who assisted me was excellent. Her customer service was top notch and her knowledge of the rental contract was impressive.Suzanne B.
Customer did not leave a comment.Hadi A.
Customer did not leave a comment.Chilo R.
I suggest that the "Fuel Tank" should always be on "Full", NOT just over the "RED Line", when a Customer collects the vehicle, he does want to start by put "Fuel" in the Tank, they may NOT know have much they require. I think this is "U-Haul" policy at their own Offices, Thank you, I hope this gets corrected, Mr StaceyEdwin S.
Especially in these challenging times with the virus, and all that entails, this was a super smooth and easy transaction. From the online rental, to the pickup and drop off, couldn't have been easier. The only challenge was with the online pickup, which ultimately did not work since cell reception wouldn't give an accurate geolocation for the app. Fix that, and you guys are golden!William M.
Be more accurate with your fuel readings and give at least a free mile. I drove 50' to exit the facility and before I hit the street I had already racked up a mile. Better inform customers how it works with using a smartphone. I didn't know there was a check in through the phone. I got into the vehicle and started to photo the milage and fuel amount when I decided to check something on my phone, at which point I noticed a checkin for the van. It showed the mileage on the vehicle and a 1/4 of a tank of fuel while the actual gauge showed just less then a 1/4 of a tank. I thought this was close enough and check OK. As with the milage when I left the facility and started traveling north I noticed that the gas gauge was now at halfway between a 1/8 and a 1/4 of a tank , exactly where it was when I returned the vehicle. So either the initial reading was inaccurate or the van gets terrible gas milage, dropping an 1/16th of a tank in less than a mile. Then charging 30 dollars to put fuel in it at $4.25 a gallon.Robert P.
Customer did not leave a comment.Leonardo M.
Stephanie is the Absolute Best!!!! Her ability to â€œmake your rental experience the greatestâ€ is spot on! My husband and I have had to use your services twice, and each time Stephanie has not disappointed. Thank you for allowing her to embody your culture of professionalism, friendliness and compassion. We love her dearly...Tongie S.
Clean the van and clean the windowsStuart S.
They are not checking the vehicles when returns at all. I had to fix the fuel on the paper and show them the picture i got with my cell phone right a way. Worth than that when i opened the back to put my stuff it was full of garbage from the last person. When i return the car i showed the lady what was in the truck and she did not even bother to come and check odometer and vehicles even when i had the complain.Shahab S.
Customer did not leave a comment.June D.
Customer did not leave a comment.Saida D.
Customer did not leave a comment.Rex T.
Very helpful and equipment was in perfect working order. I will be using this location for my future rentals.James H.
The van was not clean at all absolutely filthy. In addition it smelled horrible inside. When we told the representative at the location they said they knew already. This has been the worst experience with U-Haul that we have had. We typically rent anywhere from 2 to 3 times a month. I will never use this location again.Andrea O.
Customer did not leave a comment.Joseph L.
I think your charge of 89cents per mile is way too high given how spread out LA is. The Cost off operating that vehicle is NOT that high. In most cases just getting from the rental place to the pick up place is over 30 miles. Additionally there is no military appreciation discount? When most military members use your service for DITY (Do IT Yourself) moves? I feel like there should Be an inclusive 50 miles of you opt in for your insurance. Which is another grossly high charge. I paid more in insurance for one day that I do for a month myself. Your advertised cost of 19.99 is misleading. I will look for other options in the future.john D.
The van had a horrible smell that nothing could get rid of. I called multiple U Haul customer service number on Monday and not one could trade out the van for a new one. Would NEVER rent from you again and would NEVER recommend you. I will post on all social media sites what a crap rental it was.Robert D.
The gas charge was too high!andrea C.
Customer did not leave a comment.Elvie W.
I found that there was nothing that I felt need improvement.Robert L.
Both the people I dealt with were totally excellent !!!Tamara E.
The clerk was helpful when i checked-out the cargo van.Maricel M.
Customer did not leave a comment.Dmitry A.
They charged me for gas when it was clearly filled above where it was when I received itKelly S.
the van was absolutely filthy inside I was totally grossed outdwight E.
I had reservation to pickup a truck on Sunday & the lady at the counter was being difficult to give me my truck since she said the truck rental is closed on Sundays. I told her i have confirmation on my reservation from Uhaul & she told me she doesn't have to do anything. Going back & forth several times, she finally gave me the truck. POOR customer service!!!!Sonny R.
Your new procedure stinks. I spent forever uploading the driver's license and at the end got no detailed invoice. I was told it would be e-mailed but it wasn't so I have no detailed receipt - only an amount on my credit card site. This is nuts. I rented many times last year when I moved and it was fine. This new procedure is a mess. I may rent through a car rental for a pickup next time. You are acting like you don't trust your employees.Allen G.
The gentleman working there at the time was very nice. Great customer service skillsMOSHA Y.
Customer did not leave a comment.MICHAEL W.
Customer did not leave a comment.Karla B.
STAY AWAY!! Turns out that these "satellite" locations have virtually no control over their inventory. AND, this place is not interested in taking care of you if they mess up. I had a reservation 2 weeks in advance for a van (and even stopped in to confirm 2 days before pickup), but when I arrived, there was NO VEHICLE, and the worker there shrugged and could only offer U-Haul's 800 phone number in response. I stood outside for AN HOUR AND A HALF talking with various U-Haul personnel, who, try as they may, could not locate an immediately available van for me. I would have been completely abandoned except, by luck, someone returned their van to this location early and I hopped in. Of course, it wasn't clean, but at that point, I didn't have a choice. I already missed my meeting time and had people depending on me. Unfortunately, THAT'S NOT THE END OF THE STORY. When I finally got the van, I asked for some kind of compensation, and the helper at Eastern Oil assured me that she entered in certain pricing codes that would give me some kind of discount. "Do I have to do anything?" I asked. No. I TRUSTED HER, foolishly, because when I returned the van, another woman was there with her and quite aggressively assured me that there was no code, no discount. The helper averted her eyes. So there I was, back on the phone with U-Haul, explaining the whole story. After 20 minutes, they made some assurances and we hung up. My payment was not to be closed out until this was resolved. However, 2 days later, I get the receipt in my email, that THE FULL AMOUNT was charged to me! And not even any discussion or notice, like they said they'd do! Unbelievable. I'm not a young man, and I must say that this was the worst customer experience I've ever had. Coming and going. So simply put, STAY AWAY!Ron O.
Overall, vehicle was maintained mechanically. However, an exterior wash was needed.Dennis S.
Customer did not leave a comment.mariann M.
Friendly service and easy rental processRobert C.
Interior could use cleaning. Staff are friendly. Would've been nice to know it was a gas station not a uhaul centerChristina R.
I tried the mobile app check in for the first time. Unfortunately there was some glitch at the pickup location so I had to check in all over again. Don't think I will do that again. The back of the truck was very dirty and should have been swept out.Kateherine I.
Stephanie was a dream to work with. VERY efficient!!!!Stacy O.
Customer did not leave a comment.Igor F.
Close, simple pick up and drop off, and friendly folks at the gas station! Truck was easy to drive and decent gas mileage. Couldn't be any easier.Lee N.
Attendant had to reenter info I already pre-entered online. Time waster.Rebecca L.
One of the guys who helped me was incredibly friendly and helpful, although I've forgotten his name. Such an asset to the company! Ashley, the manager, also helped tremendously in smoothing out some problems. She too is wonderful. Thank you!Natalie D.
Great customer service!!!!Christine T.
Honest prices and no hassles. Incredibly easy pick and drop off. Thank you!!Drossos K.
Excellent people and location BUT I reserved a hand dolly, they had NONE. They never told me until i was there to rent the truck. How do you move with No Hand Dolly??? U HAUL Corporate Â»Â»STOP TAKING RESERVATIONS YOU CAN NOT KEEP! Send your locations hand dollys!!!Michael W.