I ordered 3 dozen moving blankets and when we got there, we were told that this location does not have them. That should have been something that you told me. It's not ok to find out when you go to pick up the vehicle.
RICHARD B
Eastern Oil Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Woodland Hills, CA 91367
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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Issues with my reservation being cancelled for no reason when trying to pick up the vehicle, which led to having to spend an additional 20-30 minutes on the phone with customer service/placing a new order.
Tyler PNothing, the entire rental process was easy to complete.
MICHAEL GDid not have right equipment that I requested which made the move a lot harder & slower. Also U-Haul did not have ramp which was very inconvenient
Desiree CI hope this message finds you well. I am writing to share my recent experience with your car rental service. Unfortunately, it was far from satisfactory. Upon receiving the vehicle, we found it to be extremely dirty and emitting a strong, unpleasant odor resembling that of a decomposing body. This condition made it impossible for us to utilize the car effectively, especially considering our scheduled commitments. Due to these issues, we returned the vehicle to the designated location earlier than originally agreed upon. I kindly request that you review your vehicle inspection and cleaning procedures to ensure that such incidents do not occur in the future. Maintaining the reputation of your esteemed organization is crucial, and I believe addressing this matter will contribute to upholding the high standards your company is known for. Thank you for your attention to this matter. I look forward to your prompt response and the necessary actions to prevent similar experiences for future customers. Regards Amir Neishaboori
AMIR N