I intended to use the app for pickup, but it was not responding. Also there were issues with the U-Haul website when the associate was trying to check people in. It was hectic, but he handled it well. I was delayed by 35 minutes, but fortunately this was not an issue.
DONNA W
East Cherokee Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Woodstock, GA 30188
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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Kelly Guarnieri, the Property Manager, was wonderful. Very friendly and helpful. We did have to go to a different pick-up U-Hall location, but it wasn't far from the original location, so it was fine. Picking up the truck at East Cherokee Storage was uneventful. However, the engine oil was checked before my son and daughter left the house where we loaded the rental. There was not a drop of oil in the truck. They had to stop at a convenience store and buy three quarts of oil, which incurred an expense. On their way out of town, the "check engine light" came on, and continued the rest of the way home. I am not happy about this at all. This added stress to this trip in transporting a truckload full of furniture. I really would like to speak with someone about this. I feel that a credit back to my credit card is appropriate, as well as reimbursement for the oil that was put in the truck. I will be expecting a call from a U-Haul representative.
Pam MWhile merchants are always looking for a way to improve, I won't be able to offer any additional insight. I had a fantastic experience with this U-Haul! The Uhaul employees from multiple locations went above and beyond to help me find an alternative truck nearby when my original reservation didn’t work out. Both team members were incredibly pleasant, professional, and efficient. Their excellent service made what could have been a stressful situation so much easier. U-Haul always comes through, and this experience was no exception. Highly recommend their services!
Deidre JProvide the correct gate code so i can access truck at agreed pickup time. Whole move in day was out of wack because of a bad code. Very inconvenient. The staff was great, and we lucked out that she showed up 30min before business hours or we would have waited even longer.
Nicholas ZI made an appointment to pick up a truck at 12:30 and arrived a few minutes early to find no one there. They left a sign saying they’d be back at 12:30 but we ended up waiting till 1:00 and no one ever showed up, so we left. After we got back home I got a call back saying that I could come pick up the truck now. We ended up picking it up an hour late which made the moving process harder because some of my family were trying to go out of town and others had baseball games. Also I understand that U-Haul wants to up-sell as much as possible but if you decline the need for a hand-truck and moving blankets I feel like they shouldn’t be left in the truck.
Michael I