The contract showed 7/8 of a tank of gas when it was actually 5/8. It showed 28,665 miles when it was actually 28,776. I took pictures of both the gas tank and the odometer. Before dropping the truck off I filled the tank to just over 5/8s. Good thing I took the pics. The drop-off site added 4 gallons of gas to get the truck to bring it to 7/8 which of course I was charged for and I was also charged for 6 extra miles due to the wrong odometer reading. Upon calling U Haul customer service the charges were taken off when I sent the pics to them. But Quality Cars QC definitely needs to keep their truck logs more up to date/accurate before renting them out.
carl t
Quality Cars QC Co
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Xenia, OH 45385
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Customer Reviews
- 3.0 Average Customer Rating
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Not open in time. The personnel with knowledge of checking out the truck not available. The one who did check me out was late.
Charles RWhen I got to the location, there was a shed with a sign on the door that had another address that I had to go to to pickup the u-haul truck. When I got to the other location, the woman who attended me was very nice, but let me know that they didn’t have the moving blankets I had ordered. When I got into the u-haul, I took pictures of the whole truck and the dashboard. As I was driving, I noticed the oil gauge was low at 30/120. I checked the picture I had previously taken and found the oil gauge read 45/120 when I had initially picked the truck up. I called roadside assistance and went to a “Moving and Storage Location” where they put two quarts of oil but the oil gauge barely changed. They gave me an additional quart in case I needed it. I guess that either the oil gauge is malfunctioning or the truck has a bigger issue.
Sebastian MWhen we walked in, we thought no one was in the office, couldn't see anyone. Office was dirty. The Attendant was laying back in a chair with his feet propped up and we could not see him. He had a "don't care" attitude. He told us that he does not get paid to do this job. Poor Attitude and Poor Service. Would not recommend.
Wanda CThe staff was very nice, but not there when I was supposed to pick up the truck. Also, it was covered in snow and in snow, so our feet were wet and cold by the time we got the snow of the car. Not exactly what you want when we are moving
Jill A