I booked at a specific location and submitted my card info just for uhaul to change the location without my consent to somewhere further than my destination adding an additional 16 miles to my trip. Which would've cost me extra since it wasn't accounted for in the estimated milage I submitted. When I reached out, a team member insisted this was the only location available to me without even asking where my destination was. I took it into my own hands to find a location more convenient for me and asked them to cancel my original booking. Long story short I was charged for an extra 21 hours of rental despite having on record that the truck was picked up and dropped of within a 22 hour period. I was charged an additional fee claiming I did not replace the gas I used regardless of spending $25 at the gas station to fill the tank till it was full. AND I was charged a cancellation fee for the original uhaul location that I never consented to picking up a truck from. In total, I was charge $144 plus the gas and have yet to hear back from the store manager. Not satisfied at all, and probably will never book with uhaul again. Overall just very unprofessional, inconvenient, and a rip off.
Denise W
Four Seventeen Autogroup
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Yorba Linda, CA 92887
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Services at Other U-Haul Locations
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Verified Customer Reviews
Every review is tied to a real U-Haul reservation or contract.
How U-Haul Reviews WorkGreat location!!
Michael GI am owner of Decoration company. Most of time i need move in stuff to venue. I am regular customer now. Whenever i need to move my stuff, i use their service. We receive the uhaul on time. Highly recommend for others
KALYAN BRecommend to others.
KALYAN BNicely service, well maintained, Friendly communication.
KALYAN B