The 'location' and the personnel were fine. Here's what happened: 1) There was a CHANGE OF LOCATION the day before my move which caused me to miss two teaching classes because of the extra distance (-$240 LOSS OF INCOME). 2) When I arrived at the new location, I was told that they DID NOT HAVE THE EQUIPMENT I ORDERED AND PAID FOR. 3) I spoke with the representative who told me that I HAD TO DRIVE TO ANOTHER LOCATION to pick up the equipment. She also said that equipment was not guaranteed- THIS WAS NOT EXPLAINED NOR IN THE PAPER WORK I ORIGINALLY SIGNED. 4) When I arrived there, the equipment I ordered was not there. The new site person said 'that what the women told him' THE WRONG EQUIPMENT. 5) I had to go purchase 2 furniture dollies which cost me another $280 OUT OF POCKET. 6) When I went to drop off the truck in Redding, the receiving location stated that their system was down and that I had to drive to ANOTHER LOCATION. THIS WAS POOR CUSTOMER SERVICE AND COST ME ALMOST $500 OUT OF POCKET. THESE ARE THE REMARKS OF A REASONABLE PERSON WHO RECEIVED VERY POOR CUSTOMER SERVICE FROM UHAUL. I CANNOT RECOMMEND THIS COMPANY TO YOU.
Frank B
The OC Post Box
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Yorba Linda, CA 92887
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The Gentleman who helped me great!! Excellent customer service. Explained everything very thoroughly and got me on my way without issue. 10 out of 10 would rent from OC Post Box again.
Joe DThe lock was a little hard to open. Perhaps test these out and replace the ones that no longer work well.
jimena pSee above. About OC post box
JOHN CThe staff at The OC Post Box (near SAVI Ranch in the Smart and Final Shopping Center, on Yorba Linda Blvd) were all very friendly and helpful. Not only do I recommend them to others, I plan on being back. Thank you and happy holidays. -Roger
ROGER T