As the location did not open until 10:00am, I opted for mobile check-in. The app did not function correctly, despite having the correct permissions. We tried to check-in on two Android devices, and only had success after uploading the app onto a third device (iPhone). Chat was useless as it was an automated bot. It took 30 minutes to get the truck due to glitches in the app. At the drop-off location, we had the same issue with the app once it came to uploading photos. Experiences like these make me realize why technology is always second tier to in-person customer service. I would refrain from mobile check-in in the future.
Jamie Haller
Forest Grove Elm NSA
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Forest Grove, OR 97116
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Customer Reviews
- 4.5 Average Customer Rating
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fine as is
Andrew WoodU-haul won't let you down. The Salem location and the Forest Grove location both had immediate service and clear directions on expectations. Pickup was quick, 5 minutes, and I was driving away. Drop-off was even faster, less than 2 minutes. Keep up the excellent work. The customer service was great.
Keely PepperExcellent staff. I've shared my experience with many of my colleagues in Forest Grove.
Vinnie MartoranoEverything was perfect from start to finish thanks to Rachel and Savanah
Jose Juarez