I moved to a somewhat remote location, east central IL. There was 1 drop-off location. I rented the truck for 7 days, had it 3 because of availability hours, couldn't afford a late fee, and I just lose the money because of it. The employees were very efficient, but also very busy, I believe my return was handled as quickly as possible. The whole thing...reserved the truck in Bolingbrook Il, 48 hours before pick up was informed the truck would only be available in Joliet. Not a huge deal, but a 40 minute drive and that makes a difference when you are shuffling friends from O'Hare who are trying to help. I had to change my conformation 3 times, and that's on me, but I was never informed that the pick up place would be closed because of regular hours, so I had to get the truck back early to avoid penalties. My money is not going to be refunded. But your truck was returned, on time, refilled with gas and unharmed. I guess I should thank you, I will probably have to use your company in the future, but I do hope you will be more informative to future users.
Melissa G
Express Packaging Service
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Danville, IL 61832
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How U-Haul Reviews WorkI have to give the same information in the app, on-line, to a person on the phone, and the person who is checking the equipment out to me. That seems redundant.
Eric MThanks for asking.
EDWARD BEverything was perfect on both ends of the trip
DIANE FHave more equipment
MICHAEL P