Truck was returned to this location after a long day of moving on 11/07/25 after hours. Followed the process to return the truck after hours and thought nothing else about it. 10 days later I’m contacted by the owner of the location in Durham because the truck is not showing as returned. My husband calls the location with another UHaul representative. Magically I get the receipt that the truck was turned in. This is after the guy at this location hung up on my husband. The receipt shows the truck was reported as returned on 11/08/25. My husband drove to the location as the guy would not pick up the phone. When he got there the guy tells him that he didn’t check the truck in because we didn’t put gas in it and something else. Claiming that now I have to pay some random fee before I can rent from UHaul again. I’m not understanding why it took you 10 days to report the truck as turned in. Sounds like a scam to get someone to pay more money.
ERIN P
Buckhorn General Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fuquay Varina, NC 27526
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Overall good experience. Quick and easy. Equipment was in need of service. Straps were frayed, wheel bearings were leaking. But other than that, good to go.
DAVID CWill definitely rent from this facility again. The whole process went smoothly.
RAYMOND DVery friendly staff
JOSUANNY EBest service and excellent service always.
WANDA F