I originally requested a different location closer to my home, but U-Haul moved my rental to this location. They said the truck would be available at 8am and that I could pick up the truck even though the location did not open until 9am. But when I arrived, there was no way to access the truck, and when I called they said I needed to wait until the location opened at 9am. Customers need to be aware that the trucks are not available until the location opens, even if it is "TruckShare24/7". Pick up was easy once the location opened. The truck was in good condition. Return was difficult. The location was closed at 3:30pm, even though it was supposed to still be open until 4pm. There was no where to park the truck because all the other people returning U-Haul vans and trucks. Please make it easier to return trucks.
Robert N
Discount Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Oakland, CA 94609
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The attendant told me they close at 4pm but when I tried returning the van around 3:30 pm, they had already closed.
JACOB NThe equipment was clean and good, but what made my experience really great was the guy who walked me through the whole process. Really knowledgeable and helpful. Above and beyond!
FELIPE BMy whole experience with smoothly
Lura MThey were closed mid day, not lunch, for drop off. There was very little street parking. This location was booked after my original location truck had a flat tire. This change caused about 2 hours worth of delays and added cost since I had to leave Alameda. It was a terrible experience outside of your customer service folks. The experience at 76 Alameda pickup location.has made me consider never using uhaul or giving that gas station any other business in the future
JANELLE W