Customer Reviews for Sunset Rentals
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Sunset Rentals
got great assistance throughout!
When we arrived he was in a personal phone call had to wait. Then said we could go, I said that we didn't check ingbyet hecsaid I have the number of the trailer, made me uncomfortable, just wanted to make sure I wasn't being charged for any extra.
Again , I would highly recommend using U haul . Nice to deal with !
When I asked how much it was to rent a u-haul I was told 29.95. I was not informed that I would also be charged $0.99 a mile on top of the price to rent the u-haul. I think that this should be included in the price when asked. I feel a little deceived.
The guy helping was very short with his answers and acted annoyed that you asked them. It was when they first opened, so not sure if he's always that way or just first thing in the morning.
Brent was very friendly and went out of his way to accommodate my needs in a very pleasant and timely manner. I would recommend this location for anyone in the area as your first location for your rental needs
The schedule wasn't convenient they should be open M-Sat all day. Not part day on Saturdays.
I dropped a trailer off after hours, so I had no contact with staff, but the lot was spacious and orderly, and the drop box clearly visible and well marked. The instructions were simple. My only recommendation is for U-Haul generally, and that is that customers should receive instructions for unhooking the trailer. It took us a few extra minutes to figure it out.
They were very kind and helped me through my first-time truck rental experience. I will definitely use them in the future. Thanks!
No interaction. Just waited until someone came in and he took keys and that was it. Asked if fuel was full and when we said yes, he said ok.
Very small parking lot to get trailer hooked up
I felt like Brent did not want to help me. After signing the agreement I was given the key and told to match up the number on the key to the truck in the back. He did not do a walk around with me like I have done on previous rentals. The truck I rented had a hard time shifting gears and the A/C did not work. It was cooler to have the vent blowing than it was to try to have the air conditioner running. Very unsatisfied with the service I received from Brent.
We picked a location that was supposed to be open at 7:30 AM. When we were supposed to pick up our trailer (at 8 AM), we came about 5 minutes early and the entire skip was still closed.
We had to make some changes in our plans, and appreciated how accommodating your were.
Nothing, everything was great and easy. They made a stressful situation much easier to handle!
I normally go to TJ's Uhaul, here in St. George. I will drive across town to TJ's instead of using this one! Windshield broken. Only rented truck for 2 hrs to move a refrigerator, and had to lay it down because he could'nt put me in a ramped truck. SV
Nothing I could suggest, great service, nice truck.
Dropoff very crowded place. Jus as pickup location not easy to get in and out.