Customer Reviews for U-Haul Moving & Storage of Minot
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Minot
Layne shelkey Was a professional. His service will bring me back. I would like to thank him for making this moving day nice.
Sky was polite, helpful and professional
The process of renting a truck and trailer was very easy. Service at the Minot location was particularly excellent. DJ helped us out a great deal and was very professional!
Did not have equipment and did not honor reservation guarantee
Had to come back 3 times to get equipment
Skye was courteous, professional and helpful - well done!
Service rep very helpful, computer issues tried to rent trailer that they showed online, parked next to it, but their computer said they did not have it,rep took care of it, very helpful getting lights working
The left tail light was not working on the tow dolly. Otherwise the office staff was nice, courteous, friendly, and super efficient.
Everything worked great, quick in and quick return,outstanding facility! Well Done!
Person waiting on me was very poorly trained. It took over an hour just to get the trailer rented, and I had a reservation. He seemed to not know his way around the computer system. I gave up on renting any moving pads or buying any boxes. I was afraid of how much longer that would have taken. I went to a different location for those items. Three years ago, when we rented from and bought boxes at this location, we had similar problems. This is an EXTREMELY bad Uhaul location. I would recommend any of the others in town over this one.
Customer service is slow when checking in with a already processed reservation online.
My U-Haul experience was horrific. The Minot store did a great job in repairing the damage.
Earlier last week I may you have reservations and did not have my credit card with me so I was not able to confirm things later on someone called me back and wanted to confirm things however I was driving. When I called to confirm I spoke with a girl named Debbie I need a 26-foot truck she said it was there in Minot and someone would call me back. A girl named Rhonda call me back and confirmed the truck. She told me that I would have to pick it up in Kenmare ND and I told her it was over an hour away then she told me I would have to pick it up and Stanley in order for you to get it for Saturday morning. So my son-in-law took 2 hours off of work to get this truck. When I got home and seen that there was only a 20-foot truck by then had to get on the phone and contact customer service and I spoke with a girl named Sue who was nice and able to assist. However I had to give my credit card number again so that it would confirm the reservation. So at 7 a.m. we had to go to the U-Haul store in Minot to exchange the truck out.
The customer service department needs to have additional training they need to be able to help the customer and don't have them go to other locations to pick up something that was told to them once it should be U Haul jump through the hoops not the customer!!!!!
I would not recommend U-Haul to anyone I'm still waiting for a refund for my first charge and personally I do think that I am entitled to a partial refund for all the headache and all the crap that I had to put up with.
Sincerely an unsatisfied customer...
Location was understaffed and took a long time to get service. Upon Detaching the trailer it rolled backwards, causing a potentially dangerous situation.
Poor customer service. Was charged for an extra day when brought back 40 mins late. I'll go with another company when choosing a trailer rental business.
Same here, exceptional help in checking in equipment and unhooking the trailer.
Easy. Efficient. Good service
Really nice, helpful staff. An excellent rental experience.
Even though I got insurance I still had to pay when trailer was damaged even though I didn't intentionally damage the equipment. Why get the insurance then?
Salesmen was pushy and borderline rude when recommending a storage unit.
Happy with the storage. Extremely disappointed with the truck rental. They have lost our business and any others I can save from dealing with them during a military move.
Rudest customer service ever!
Can't think of anything. It was excellent.
The team should communicate with each other better. I called ahead to get my vehicle tow trailer to let them know I was coming. The trailer wasn't ready and the person helping me asked who I spoke with prior. It was a hassle getting things coordinated and hooked up as a result. The person who assisted me did a great job!
Maybe have more people helping customers. Any time I have ever been in any Uhaul location there are only 1-2 people working.
Great customer service and no long waiting to be helped
when I came in to rent a van, it took over 45 minutes to do the paper work, the guy doing this had no idea how to do this, he needed to be schooled how to help a customer. I think the manager was talking to him in mumbles, I felt they were making fun of me. made me feel uncomfortable. very unprofestional , the whole first experience was not good.. then when i returned my van, the person they met with me said he would be back in 2 minutes to check out the van, (ok) then he went to help the very good looking lady that came in behind me, for 30 minutes (flerting with her) yuk. i will not be back. they need to take care of the customer
this is u haul Minot North Hill
After finally receiving my ubox I was continually charged monthly fees, etc. due to computer errors. I had to call to many times to count to fix all of these issues.
Please figure out how to add a corporate account to customers who walk in and reserve a trailer/truck.
I recommend having one more customer service rep. to greet customers. Overall, uhaul on Broadway was very good. The staff was friendly and all needs were met.
The staff was very helpful and friendly. When we realized we did not have enough room they helped get a second unit close to our first.
The staff here was extremely helpful and even helped me get a second storage unit when I realized one wasn't enough. They were very pleasant and cheerful and quite competent.
The worker who "hooked up" the trailer to my pickup did not actually latch the trailer onto the hitch but instead set it on top. After a 100 mile drive home went to drive the vehicle onto the auto transport trailer and the trailer flew up into the air. Luckily nobody was hurt and non of my property was damaged but I would not recommend this uhaul to anyone ever.
Everything went well until we arrived at our destination over an hour & a half away. We went to load the vehicle and the trailer hitch wasn't attached to the ball of the pickup so it flew up as I drove the vehicle onto the ramps. (After the girl at the uhaul place insisted she do it for safety purposes) Nobody was hurt & no damage was done. However driving that far something could have happened, we could have hit a large bump or hole in the road and lost the trailer to the ditch as well as us with it. (Dramatic probability). We returned the trailer on time and without incident to us/trailer/pickup.
But, the next morning I got a call asking if I had returned the trailer? Yes! Parked it right out front in the drop off area. I told the girl on the phone my concerns and she didn't apologize, acknowledge or anything. Just said " ok I'll go check" and the call ended.
i will NEVER recommend N Broadway UHAUL and i work with the public and will let everyone know what bad service UHaul deliveries...your customer care is horrible. Facebook is posting comments on your business lets see how you handle social media also contacting corporate and letting them know how desperate your business is...small town!!!
The site manager`s customer service was very condescending, when spoken to, not helpful in advising what kind of vehicle to rent charging people extra for 24h access has to go.
The female representative was very thorough and very professional! Thank you!!
Im appalled how my rates for storage continue to raise. Very disappointing.
Follow up with unhappy customers.
Everything was good until they were delivered to the Minot store. They do not answer there phone and corporate does not know whats going on. Each time I called I was transferred 4 times.
Excellent experience, friendly staff
Would have liked the 24hr access more if big doors could have been used. Small side door made it almost impossible to move large items in/out. Moving2another storage area. Only negative In 15 months.
Ubox was lost and over 3 weeks late. Charged multiple times for a product I did not receive for weeks. I was put in hold and transferred from person to person. Will never go back!!
Very unorganized and inefficient processes and staff.
I was denied access to my unit that I already paid for and never was able to use my U-Haul unit, basically paid to pick my stuff up in a U-Haul, drive around with it, and drop it back off at my home.
Tyler was very helpful. He acknowledged me as soon as I walked in even though he was on the phone with another customer. He answered any question I had and gave me all the information I needed.
Don`t appreciate having to pay extra to access my unit after normal business hours.
Great customer service. Would use this service again
Wrist experience I have ever had.
Great people to work with.
Staff was helpful and showed me a number of options.
My issue is I paid for the month of May and moved my stuff out and closed my account 9 May. I feel I should have been prorated my $$ back for the 22 days I did not occupy the unit.
The facility and staff were very pleasant. I`d definitely recommend it to anyone in need of these services. Nice clean facility with a very helpful and friendly staff!
Personnel were rude and very unhelpful.
Staff was easy to work with and was helpful with any problems.
Average services with nothing drastically wrong or exceptionally great. Felt the manager had a bad attitude and needs to work on his people skills.
The staff was awesome and always helpful!
Great job minus my unit smelling terrible due to one of the surrounding units
Lyle was a great manager of this facility he worked with us when we needed the help
The associate Ben is a fantastic employee. I highly approve of him and his service. Excellent quality of employee and I will definitely recommend this place to others.
Nickle dime effect. You need to give the new customer a heads up a list of the requirements, you failed to do so and sort of hit us with this on the spot.
I believe UHaul storage facilities are the best and I will always use UHaul storage if possible.
Thank you for helping and working with me. I surely appreciate all you`ve done.
Far too many issues with billing in less than a year with little concern from the employees.
specific conditions for rental unit and incidental costs for FREE storage were not identified initially
Very high security storage facility.
The staff was always helpful and friendly! The place was awesome I felt like my items were very secure!
I like that could park my vehicle to my storage unit. I found the storage carts very helpful to haul stuff to unit. The sliding doors are a plus while entering storage unit.
The owner/boss, not sure which wasn`t very polite or helpful. All other staff was great
I don`t understand why I had to pay a full month for storage that I didn`t use for the full month. Other storage places prorate the days in storage.
Lyle and his staff would extra mile to make you feel welcome so yes i would and will tell my friends thats the only storage company to use in minot
So far my experience has been very good. The staff was helpful in answering my questions
Manager was rude and not helpful. Sold a unit to a customer ahead of me even though he called me to pick up the unit.
The box was fine but we told the u haul workers multiple times to not send the box to OK. Wd wanted to store it in Minot. WITHOUT OUR PERMISSION THEY SENT IT TO OK!
The unit was hard to access, and lots of turns to get out to the car to loaeasier to access, as we had a lot of stuff to load, and hard to make small loads on the carts
I think everything was great
Staff and Facilities are great!
We were looking for a storage unit on Easter and what a surprise we had to find this business open and having just what we needed. Totally happy!128516
The staff were friendly, helpful, and polite. The storage unit and inside walking area were clean. The $10 for 24 hours access for the month, was worth it.
I like that there secure n heated
I didn`t like the the rates have changed on us so many times. It got to expensive. Not to mention the first change in price happened a week after we rented.
The only thing that really concerned me was the break in, that made it feel not so safe to me that whoever it was broke into multiple units. But clean and good payment system
Would have been nice to know that rate increase would be going into effect when I accepted storage units.
Was very disappoint that my unit was rented out before I even had a chance to turned it in..
The guys in the office were rude and very unhelpful. Other than that everything else was good. Clean units and very lighted and secured. Just wish the staff was friendly!!
Excellent service from the staff.
Clean facility, very convenient.
Definitely would use them again.
THEY CHARGED MY BROTHERS CREDIT CARD WITHOUT AUTHORIZATION?????????????
ILLEGAL I BELIEVE, BUT I MUST FORGIVE.
The gentleman that helped me was very friendly. There was another man there, and he was very indifferent to everyone. His attitude was very unwelcoming.
24 hour access was not explained to me and when I arrived after hours with a U-Haul truck to unload my furniture. I was unable to until the next day during business hours.
I was very happy with my service
The guys that was there on my of arrival so nice they took time to answer all my questions and explain things to me overall my experience was great.
My u-haul storage experience was very good.
I like the junk pile for customer`s Somebody through away just the item I needed that I couldn`t find anywhere else.
I should not have to pay extra to access my stuff after business hours.
Very good customer service !
Service was great but the parking lot is not paved and was very muddy...horrible
Had a storage unit for about a year, never a problem processing a payment, no damage to my property, no negative experience whatsoever.
I lost a red dolly there. Did anyone happen to find one last September. My daughter was supposed to ask and she never did.
THANKS Mary Frost
I shouldn`t have to pay an extra charge for 24 hour access to my storage unit...
the only thing is the bill. it does not allow you to pay it early. the only way is to set up auto pay. I don`t think that right
The service and facility are excellent. I can`t believe how clean the storage units are. My wife and I are VERY impressed.
Site looks much improved over past year.
Excellent. Quick and easy.
Staff very helpful and friendly. No waiting in line for service. Quick service.
My only concern is that I could never reach the office by phone. Once I actually showed up in-person, everything went well.
Very good staff and very helpful
The staff was very helpful and professional. They had our best interest first. We would definitely use them again. Thank you.
Fast helpful nice knowledgable
Girl relied on coworker to help on computer causing delay. Took 30 mins. She didn`t know how to work the register, didn`t give me my contract, didn`t know how to print
good service, no problems
I was VERY pleased with your service and I couldn`t believe how quickly you got it from MN to ND !!! I would highly recommend your company for this type of move. Thanks so much! Sandra
I used 7 days this month and you charge me full price. There better not be anyone renting it this month than double dipping crooks.
This uhaul storage was literally so easy and had helpful staff, I`m still in shock I moved into a unit so quickly. It`s super clean and I feel good knowing how safe all my belongings are!
The staff and the facilities was excellent. I would recommend this location to anyone. Great job.
The storage units are indoors in a well lit heated building, a nice choice in the bitter cold of North Dakota.
The staff was unprofessional every time I attempted to reach them. They did not give me proper access to my unit and told me Oh well when I called to get it fixed.
The service was excellant, facility was immaculate. Thank you
I bought a 24hr access card which didn`t work so the alarms were set off. After all my troubles and a night of moving stuff they left the original lock on it so I couldn`t even get into my locke
They did not call us within 24 hours after we got the e-mail saying our U-Box was here.Call center never gave them my messages,I called two days in a row! We finally got through and got our U-Box.
They went out of their way to accommodate me in a very difficult time for me. I appreciate all their efforts.
Outstanding assistance in Minot ND with Lyle
One complaint. The card check-in closest to my unit was broken for more than 2 months and still is. Mgmt is aware that it is broken.
The facility is in great shape and the staff were friendly and helpful. Great experience.
The service was fantastic. I would absolutely recommend this facility to anyone in the Minot area looking for storage.
Very friendly with Grace. She is very helpful. Clean and courteous
I had a great experience and thank you very much for the opportunity to move my stuff in.
When I was doing the paperwork, the guy kept telling me all the different things they required. The cost ended up going from $54.00 to almost $80.00. After all of that, my security card didn`t work.
Stuff came away with a smell.
No covers for U-Boxes at time of pick up so had to load furniture to trailer unload at U-Haul. Double work, behind schedule. Ridiculous at best. Should have been a discount for delay.
Thank you was very clean and respectable place very well upkeep and i feel good about choosing Uhaul.
staff forgot to send it until after I called in 9 days later to inquire about it and it was still at the facility.
The WORST service, BY FAR! Arrived 3 1/2 weeks late, they even broke into the boxes before finally delivering them. Complaint never gets to anyone that can resolve it. I`d NEVER recommend to anyone!
very awesome and delightful to have good customer service
The boxes didn`t close, they didn`t come with the guaranteed moving pads.The tow dolly I reserved a month ago was only available and hour and a half away, with less than 24hr notice.
Don`t like walking through mud between the customer service desk and the the storage rooms.
great people, will come back many more times
Very friendly group of men
Quick service and helpful staff. Nice facility, my stuff is well secured.
Excellent customer service, very clean and well lit storage space, very friendly employees, would recommend to others!
Bret and Lyle were great to work with. We are excited to have such a fantastic storage facility in Minot!
The staff both in Minot and in West Seattle were very helpfull. The manager in Minot went above and beyond to make it as easy for me as possible.
Mr Bret Hanson does a very good job in handling customers.
Staff was very helpful and able to schedule me with short notice.
The gentlemen that helped us was very helpful and friendly and knowledgeable in every thing we needed
Registration is cumbersome.
Also, I wanted to keep the Uboxes at my location on-site. They don`t have a way to unload the Ubox from the trailer in a city the size of Minot? One would help
great service, friendly and knowledgeable staff
I would recommend this service especially if you want to move a long distance and you don`t feel like driving. Got quotes from other competitors,,U-haul was cheapest.