Customer Reviews for U-Haul Moving & Storage of Minot
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Minot
Great customer service. Would use this service again
Customer service sucks. Booked trailer 3 weeks in advance there were no trailes available that was specific to my booking. Was hung up on. I will never use uhaul again.
Great customer service from staff. Especially Lyle!
Kyle was a great help getting this vehicle turned in a timely manner.
I wish the trailers had springs. Every bump in the road is very jaring.
Employee was very professional. Had a glitch with my lights and was willing to lend a hand to get them figured out. The facility has come a long way from what I remember in the past.
Overall the experience would have been even better if they had more than one person on duty to handle the line of people waiting to check out. It is really stupid that you have something reserved for a certain time and don't get it until 30 minutes after the time because the place is under staffed. Saturday mornings are prime moving time so why there would only be one person on the clock is beyond me. The guy who was working did his absolute best under the circumstances so it isn't an issue with the employee but with the Owner not scheduling well.
Wrist experience I have ever had.
Nothing everything went perfect and the staff was helpful.
Great people to work with.
Very clean, location, knowledgeable and helpful assistant!!
Staff was helpful and showed me a number of options.
You can make sure that they get what they reserved when they reserved it.
Nice trauler. Looked rough but tows nice and worked great. Will use again.
My issue is I paid for the month of May and moved my stuff out and closed my account 9 May. I feel I should have been prorated my $$ back for the 22 days I did not occupy the unit.
Lyle the manager was so mean and rude!! I even ask to speak with someone else and he said "I am as high as you can go". The gas gauge was supposed to left at 1/4 of a tank so we stopped and put gas in and the gauge did not move up so we thought it must have 2 tanks or something. We ended up putting $95 in and when we drove it about 15 miles it finally went up to 3/4 which was 1/2 tank to much. I ask Lyle that do to the gauge issue if I could be credited "absolutely NOT" and then he charged me $14 extra for miles.
I did say "You do not need to be so rude"
I spent over $1000 with them and this is what I got.
I WILL NEVER RENT FROM THEM AGAIN BECAUSE OF LYLE!!!
Put Jack's on the trailers for hooking/unhooking to vehicle. Very easy to rent on spur of the moment things that come up where you need a trailer fast. Would rent from here again.
I dropped off after hour so no one was there
No problems at all. Good experience.
Cruise control. Would be nice.!!
Very helpful and courteous staff. I was in and out in minutes. Took longer to sign paperwork than to hook up and go.
There was a new young man, black that had started there! He was so professional, nice, and calm with so many people waited to check out equipment and he was the only one working the desk. He did excellent! And the young man that checked me in with the K-state sticker was very professional and friendly also. We always come to this U-Haul and Highly recommend to others.
Nothing. Everything was excellent! Thank you
Didn't have a truck when we reserved it. Had to drive 2 hours out of our way to pick a truck up. We were told we would get a discount and that didn't happen. And you guys gave us the wrong drop off location so once again had to go out of our way to drop it off. Very very poor customer relations. Probably will never use this company again
We had excellent service, everyone was patient with us as we attempted to get all our ducks in a row and nail down the best time for our rental needs.
THANKS FOR THE GREAT SERVICE.
Employee John was helpful and cheerful. Employee Kyle was AWFUL! His attitude was terrible. When I asked him if there was a car wash near the location because my car was really dirty from the trip, he never looked up from his computer and all he said was "yeah". After a long trip cross country the last thing people want is to deal with somebody like that.
Don't allow it to rain and snow during the move ;( JK...
Thanks for your help....
Employees were very nice and helpfully. Employee gave good advise on installing my trailer wiring my self. He was very helpfully attaching the trailer I rented to my jeep and very helpfully to help detach the trailer when I came to drop off the trailer. Overall experience was very excellent.
It was late in the day and the trailer I wanted to rent had a flat tire. They quickly changed the tire and got me on my way! Thank you guys, great job!
Great experience fast and courteous
The facility and staff were very pleasant. I`d definitely recommend it to anyone in need of these services. Nice clean facility with a very helpful and friendly staff!
Personnel were rude and very unhelpful.
Staff was easy to work with and was helpful with any problems.
sweep out trailer. dirt and gravel
I picked up the truck it was already warmed up for me...very friendly
Overall truck was great, but smelled of cigarette smoke.
Wonderful service. Friendly and helpful.
Get the trailer I used looked at. I had a horrible wobble and shimmy going down the highway. After I dropped the trailer off and the shimmy went away. Other then that every was good.
Excellent customer care and attention to details. Everything went smoothly.
Make sure the trucks are available
Average services with nothing drastically wrong or exceptionally great. Felt the manager had a bad attitude and needs to work on his people skills.
The trucks steering was loose and made it impossible to go straight. It was the worst 8 hour drive of my life.
Everbody there was awesome and help me hook up trailer. Thanks
The staff was awesome and always helpful!
The truck we got was very dirty. When I reserved the truck I was quoted one price but when i went in my card was charged over the price they even said it was. They told me it wouldn't come out of my checking account just put a hold on it but it was taken out immediately and over drew my account. Then when I returned the truck they were supposed to refund me for the over charges but I still haven't got that back and my account is still overdrawn because of them overcharging me.
Nothing was explained to me when picking up our truck. The truck was hesitant to start a few times and was dirty in the cab. On top of everything they charged me the wrong amount and when I called to get it fixed they chatted my card again for another amount! When I was calling to correct the issue I literally was sent to several different locations and talked to several people who couldn't even help me. WORST EXPERIENCE I HAVE EVER HAD!
Going to list my issues with my visit in order.
1) Unprofessional - Workers on my pick up day were not attentive and obviously did not care about helping customers. When I got to the center, I walked in and the guy behind the desk just stared at me and kept messing with his computer/phone not even asking or saying "Hey, can I help you? / Do you need any help?" he literally looked at me, and when back to doing whatever he was doing even when I was standing in front of his computer obviously asking for help, guess I am just too nice not to interrupt someone. When I asked a question his response was "Uhh I don't know what I can do for you". They also did not attempt to help out with questions at all except for the same "Uhh I don't know answer".
2) Didn't receive all my equipment - I paid for a dolly (14 dollars) and when they hooked up my equipment and said I was good to go, I got home and noticed they never loaded up my dolly.
3) Charges made no sense - I returned my equipment on the day I was supposed before the required drop off time. I told them I never got my dolly and they said they would take off the price but only took off 7 dollars when I told him I paid 14 he literally told me "No you didn't". They also charged me 9 random dollars and when I asked him where that charge came from he said again (this is one of the same guys as when I picked up my trailer) "Uhh I don't know man just sign". After debating with him about why do I owe MORE money than what I originally reserved my trailer for when I DIDN'T receive my equipment and his only reply was "Uhh I don't know) finally got to me enough where I just signed the paper just to be away from the theft that goes on at that U-Haul center.
Online Store Parts Purchase - I know this issue is directly caused by the store I went to but how they handled it was horrible. I purchased a towing starter kit since my hitch was recently stolen. When I go to the store on my pick up day they told me that I had no order in the system (not their fault the online store couldn't handle the purchases for that day I guess). When I asked the guy who was "taking care of me" told me once again "Uhh I don't know what I can do for you".
So my conclusion is U-Haul hires only incompetent people (at least those two) and they literally can only utter the simple phrase "Uhh I don't know".
They train people not to answer questions and if a question is too hard for them to simply reply with "Uhh I don't know" instead of saying "I don't know but give me a moment and I can find out for you".
They simply don't care and are simply at that site to waste oxygen and make money drooling on each other.
Now! With that said, I do understand that the dolly situation is totally my fault I should have gotten out of my vehicle and checked myself instead of trusting someone else, so that one is on me, but being treated like I was an annoyance, and not even receiving a small decent bit of help is not tolerable. They should have
Great job minus my unit smelling terrible due to one of the surrounding units
I had requested a 20' truck, and was "upgraded" to a 26' truck for free due to availability. I asked the uhaul rep about the $50 gaurentee on the uhaul website since he didn't have the 20' truck I had requested. the 26" would be harder to position and would take more gas. he told me very rudely that "If I wanted, he could give me $50 and send me out the door without a uhaul!" He was very unprofessional.
Keep doing what you are doing.
Lyle was a great manager of this facility he worked with us when we needed the help
The employee who assisted in returning my trailer was very helpful and professional.
We booked a 27' truck over a week time frame I received several phone calls and it ended with arriving to the rental location to only receve a 15' truck. I then had to make 2 trips 160 miles round trip with half the size of truck originally booked. All the while mileage and gas cost me extra. Never again will I rent with Uhaul or recommend them.
We were lied to from the moment we came through the door. I will NEVER use uhal again. This was the worst customer service experience that I have ever had and will NEVER come back
The associate Ben is a fantastic employee. I highly approve of him and his service. Excellent quality of employee and I will definitely recommend this place to others.
Nickle dime effect. You need to give the new customer a heads up a list of the requirements, you failed to do so and sort of hit us with this on the spot.
I believe UHaul storage facilities are the best and I will always use UHaul storage if possible.
Thank you for helping and working with me. I surely appreciate all you`ve done.
Far too many issues with billing in less than a year with little concern from the employees.
specific conditions for rental unit and incidental costs for FREE storage were not identified initially
Very high security storage facility.
The staff was always helpful and friendly! The place was awesome I felt like my items were very secure!
I like that could park my vehicle to my storage unit. I found the storage carts very helpful to haul stuff to unit. The sliding doors are a plus while entering storage unit.
The owner/boss, not sure which wasn`t very polite or helpful. All other staff was great
I don`t understand why I had to pay a full month for storage that I didn`t use for the full month. Other storage places prorate the days in storage.
Lyle and his staff would extra mile to make you feel welcome so yes i would and will tell my friends thats the only storage company to use in minot
So far my experience has been very good. The staff was helpful in answering my questions
Manager was rude and not helpful. Sold a unit to a customer ahead of me even though he called me to pick up the unit.
The box was fine but we told the u haul workers multiple times to not send the box to OK. Wd wanted to store it in Minot. WITHOUT OUR PERMISSION THEY SENT IT TO OK!
The unit was hard to access, and lots of turns to get out to the car to loaeasier to access, as we had a lot of stuff to load, and hard to make small loads on the carts
I think everything was great
Staff and Facilities are great!
We were looking for a storage unit on Easter and what a surprise we had to find this business open and having just what we needed. Totally happy!128516
The staff were friendly, helpful, and polite. The storage unit and inside walking area were clean. The $10 for 24 hours access for the month, was worth it.
I like that there secure n heated
I didn`t like the the rates have changed on us so many times. It got to expensive. Not to mention the first change in price happened a week after we rented.
The only thing that really concerned me was the break in, that made it feel not so safe to me that whoever it was broke into multiple units. But clean and good payment system
Would have been nice to know that rate increase would be going into effect when I accepted storage units.
Was very disappoint that my unit was rented out before I even had a chance to turned it in..
The guys in the office were rude and very unhelpful. Other than that everything else was good. Clean units and very lighted and secured. Just wish the staff was friendly!!
Excellent service from the staff.
Clean facility, very convenient.
Definitely would use them again.
THEY CHARGED MY BROTHERS CREDIT CARD WITHOUT AUTHORIZATION?????????????
ILLEGAL I BELIEVE, BUT I MUST FORGIVE.
The gentleman that helped me was very friendly. There was another man there, and he was very indifferent to everyone. His attitude was very unwelcoming.
24 hour access was not explained to me and when I arrived after hours with a U-Haul truck to unload my furniture. I was unable to until the next day during business hours.
I was very happy with my service
The guys that was there on my of arrival so nice they took time to answer all my questions and explain things to me overall my experience was great.
My u-haul storage experience was very good.
I like the junk pile for customer`s Somebody through away just the item I needed that I couldn`t find anywhere else.
I should not have to pay extra to access my stuff after business hours.
Very good customer service !
Service was great but the parking lot is not paved and was very muddy...horrible
Had a storage unit for about a year, never a problem processing a payment, no damage to my property, no negative experience whatsoever.
I lost a red dolly there. Did anyone happen to find one last September. My daughter was supposed to ask and she never did.
THANKS Mary Frost
I shouldn`t have to pay an extra charge for 24 hour access to my storage unit...
the only thing is the bill. it does not allow you to pay it early. the only way is to set up auto pay. I don`t think that right
The service and facility are excellent. I can`t believe how clean the storage units are. My wife and I are VERY impressed.
Site looks much improved over past year.
Excellent. Quick and easy.
Staff very helpful and friendly. No waiting in line for service. Quick service.
My only concern is that I could never reach the office by phone. Once I actually showed up in-person, everything went well.
Very good staff and very helpful
The staff was very helpful and professional. They had our best interest first. We would definitely use them again. Thank you.
Fast helpful nice knowledgable
Girl relied on coworker to help on computer causing delay. Took 30 mins. She didn`t know how to work the register, didn`t give me my contract, didn`t know how to print
good service, no problems
I was VERY pleased with your service and I couldn`t believe how quickly you got it from MN to ND !!! I would highly recommend your company for this type of move. Thanks so much! Sandra
I used 7 days this month and you charge me full price. There better not be anyone renting it this month than double dipping crooks.
This uhaul storage was literally so easy and had helpful staff, I`m still in shock I moved into a unit so quickly. It`s super clean and I feel good knowing how safe all my belongings are!
The staff and the facilities was excellent. I would recommend this location to anyone. Great job.
The storage units are indoors in a well lit heated building, a nice choice in the bitter cold of North Dakota.
The staff was unprofessional every time I attempted to reach them. They did not give me proper access to my unit and told me Oh well when I called to get it fixed.
The service was excellant, facility was immaculate. Thank you
I bought a 24hr access card which didn`t work so the alarms were set off. After all my troubles and a night of moving stuff they left the original lock on it so I couldn`t even get into my locke
They did not call us within 24 hours after we got the e-mail saying our U-Box was here.Call center never gave them my messages,I called two days in a row! We finally got through and got our U-Box.
They went out of their way to accommodate me in a very difficult time for me. I appreciate all their efforts.
Outstanding assistance in Minot ND with Lyle
One complaint. The card check-in closest to my unit was broken for more than 2 months and still is. Mgmt is aware that it is broken.
The facility is in great shape and the staff were friendly and helpful. Great experience.
The service was fantastic. I would absolutely recommend this facility to anyone in the Minot area looking for storage.
Very friendly with Grace. She is very helpful. Clean and courteous
I had a great experience and thank you very much for the opportunity to move my stuff in.
When I was doing the paperwork, the guy kept telling me all the different things they required. The cost ended up going from $54.00 to almost $80.00. After all of that, my security card didn`t work.
Stuff came away with a smell.
No covers for U-Boxes at time of pick up so had to load furniture to trailer unload at U-Haul. Double work, behind schedule. Ridiculous at best. Should have been a discount for delay.
Thank you was very clean and respectable place very well upkeep and i feel good about choosing Uhaul.
staff forgot to send it until after I called in 9 days later to inquire about it and it was still at the facility.
The WORST service, BY FAR! Arrived 3 1/2 weeks late, they even broke into the boxes before finally delivering them. Complaint never gets to anyone that can resolve it. I`d NEVER recommend to anyone!
very awesome and delightful to have good customer service
The boxes didn`t close, they didn`t come with the guaranteed moving pads.The tow dolly I reserved a month ago was only available and hour and a half away, with less than 24hr notice.
Don`t like walking through mud between the customer service desk and the the storage rooms.
great people, will come back many more times
Very friendly group of men
Quick service and helpful staff. Nice facility, my stuff is well secured.
Excellent customer service, very clean and well lit storage space, very friendly employees, would recommend to others!
Bret and Lyle were great to work with. We are excited to have such a fantastic storage facility in Minot!
The staff both in Minot and in West Seattle were very helpfull. The manager in Minot went above and beyond to make it as easy for me as possible.
Mr Bret Hanson does a very good job in handling customers.
Staff was very helpful and able to schedule me with short notice.
The gentlemen that helped us was very helpful and friendly and knowledgeable in every thing we needed
Registration is cumbersome.
Also, I wanted to keep the Uboxes at my location on-site. They don`t have a way to unload the Ubox from the trailer in a city the size of Minot? One would help
great service, friendly and knowledgeable staff
I would recommend this service especially if you want to move a long distance and you don`t feel like driving. Got quotes from other competitors,,U-haul was cheapest.