Customer Reviews for U-Haul Moving & Storage of Minot
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Minot
The request for rental of trailer and hitch was done over the phone with a U haul representative. The hitch installation was done 6/27. The light assembly was not installed because when the order was placed by the U haul representative it was included. Lyle contacted a U haul representative and requested the light assembly kit to be sent overnight to the local Williston office (which is where the trailer was going to be up). The light assembly kit was to arrive at the Williston office on Tuesday 6/28. The kit was not delivered. After spending several hours on the phone it was discovered the order had not been processed. Had I not called to check on the status of order no one would have caught that it had not been sent. It was finally sent out 6/29 and arrived in Williston 6/30. The original time allowed for the hitch installation was 3 hours. Lyle was able to complete in two, so there would have been time for him to due the light assembly kit had it been sent to him with the original order I would not have had the overnight charge or the additional install for the light. Certainly this should not a reflection on Lyle but the shipping/order department.