I ordered 20 boxes online. When I received them, I realized they are too big. I decided to exchange them with smaller size. I chatted twice with 2 different agents. One of them said that I can take them to the one of Uhaul locations near me and exchange them. The other said that I should ship them to the US. I live in Canada and ordered the boxes online. Then I sent an email to the email address: email@example.com and asked how can I exchange the boxes. It’s been almost a week and I’ve never received an answer from Uhaul. I don’t recommend Uhaul to anybody.