How to Request U-Haul Roadside Assistance Online

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You’re in the middle of your move when something unexpected happens; maybe you get a flat tire, run out of fuel, or accidentally lock your keys inside your U-Haul. While very uncommon, these situations feel stressful, but don’t worry – help is only a few taps away. With 24/7 U-Haul Roadside Assistance, we’ll get you back on the road safely and quickly, regardless of where you are, in the U.S and Canada. In this guide, you’ll learn how to request roadside assistance online in just a few steps using the U-Haul App or uhaul.com/help.  

Report Roadside Assistance Online 

Our goal is to get you back on the road as quickly as possible. The easiest way to request roadside assistance is through the U-Haul App or uhaul.com/help.  

Requesting Roadside Assistance Using the U-Haul App  

Find your active rental and select the roadside assistance option. The app will allow you to specify the problem. You can also share your location and submit a request for assistance. Here are all the steps you need to follow:  

  1. Open the U-Haul App and log in to your account. 
  2. Find your active rental and select “Roadside Assistance.” 
  3. Select a reason for the request – i.e., tire, mechanical, etc.  
  4. Tap “Start Request” and choose the issue you’re experiencing from the list. 
  5. The app will detect your location automatically, or you can manually enter it. 
  6. Upload photos of the issue.  
  7. Review your request details and submit. 
  8. You can track the status of your request or cancel it anytime. 
Pro Tip: Make sure your phone is charged during your trip. If your battery is low, plug it into your vehicle’s charger before submitting a request. 

Requesting Roadside Assistance Using uhaul.com/help 

You can also report an accident or request roadside assistance online at uhaul.com/help. Here is how you can do it:  

  1. Log in to your U-Haul account or continue as a Guest using the mobile number or email associated with the rental contract, along with the contract holder’s last name  
  2. If you are on a mobile device, you can use GPS to find your location or enter your location manually. 
  3. Select the option that you need help with.  
  4. Submit photos of the equipment as well as the issue. 
  5. If you already have a roadside request, you can use the online portal for status updates, chat Live with a Roadside Team Member, or update your information.   

What’s Covered by U-Haul Roadside Assistance  

U-Haul Roadside Assistance is available 24/7 to help with any on-the-road service needs. However, if you haven’t purchased SafeTrip® Roadside Protection, you’ll be responsible for covering the cost of certain services yourself. SafeTrip covers the following: 

  1. Lost keys
  2. Lockout service (keys locked in truck)
  3. Jumpstart due to dead batteries - when customers leave the unit running and drain battery
  4. Running out of fuel (Safetrip covers up to 3 gallons - 1 time.)
  5. Stuck in the mud/snow (winch service)
  6. Trailer disconnect/reconnect assistance

If you’re unsure whether your situation is covered, chat now with a Live Roadside Agent. 

Pro Tip: Always move your truck to a safe area, turn on hazard lights, and stay inside your vehicle if you’re near a busy road. 

Stay Safe and Move Confidently with U-Haul 

U-Haul Roadside Assistance is dedicated to getting you, your family, and your belongings to your destination safely. Whether you need a jump start, a tow, or help changing a tire, the U-Haul Roadside Assistance team and service partners are always just a click or call away. 

 

Frequently Asked Questions About U-Haul Roadside Assistance

1. How long does U-Haul Roadside Assistance take to arrive? 

Arrival times can vary depending on your location and the type of situation. However, once a claim is submitted, customers typically get back on the road within 2 to 2.5 hours on average. 

2. Is Roadside Assistance included in my rental? 

U-Haul Roadside Assistance is available 24/7 for all U-Haul customers. However, if you don’t have SafeTrip® Roadside Protection, a service fee will apply based on the type of assistance needed. With SafeTrip (just $5 for an in-town rental), all roadside services are provided at no additional cost. 

3. What does SafeTrip cover? 

SafeTrip provides no-cost service for common, preventable issues, including: 

  1. Towing to a nearby repair facility
  2. Fuel delivery if you run out
  3. Jump-starting a dead battery
  4. Assistance with a flat tire
  5. Help if you get locked out 

If you’ve added SafeTrip® to your rental, the cost of these services is covered. You can also request help or chat with a representative directly through the U-Haul App.  

4. Can I request U-Haul Roadside Assistance without signing in? 

Yes. You can request Roadside Assistance without signing in. You just have your contract number and last name ready to identify your rental. 

  • Using the U-Haul Roadside Assistance Page: 
  1. Go to uhaul.com/help 
  2. Enter your mobile number, email address, contract number, and last name 
  3. Click “Start Request” to proceed 
  • Using the U-Haul App: 
  1. Open the U-Haul App and go to your active rental 
  2. Tap “Roadside Assistance” 
  3. Select the issue you’re experiencing and tap “Start Request” 

 

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