Staff is knowledgeable, friendly, courteous and a pleasure to do business with.
seth k | First ImpressionsSelf Storage Units in Honolulu, HI, 96819
U-Haul Moving & Storage of Honolulu
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What Is Online Move-In / Rent Now?
Storage Customer Reviews
- 4.5 Average Customer Rating
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Carlos W | Overall ExperienceConsidering the reasonable price, I wouldn’t say the climate control was perfect. However, I stored my belongings here for about a year and a half, and there was no damage at all, so overall it felt safe and reliable. About the staff, roughly half were friendly, while the other half felt rather indifferent. I wouldn’t describe the overall impression as particularly warm. Especially near closing time, a few minutes before the official end, some staff members started closing the store very quickly without saying a word, which felt a bit uncomfortable. That said, one staff member — a woman with noticeable tattoos — was exceptionally kind, helpful, and genuinely warm. Her attitude stood out clearly. If she were the manager, I believe this location would become a much better place. I personally run a bar in Waikiki, and honestly, she is someone I would want to hire.
akihito n | Overall ExperienceThey. Were. Very. Nice
Valerie E | Overall ExperienceWhen I was loading up my locker, there wasn't anyone else loading, so it was convenient parking up front and I had wide open access.
Freddie C | Online Move InI’ve been a loyal customer for over two decades, and I’ve never been so delighted with your staff and management. They’ve always been incredibly accommodating to my needs and preferences.
Todd Y | Overall ExperienceStaff at this location are very professional and kind. They are very supportive of the needs throughout the move into facility.
Danton Y | First ImpressionsWell managed and extremely friendly staff.
Timothy J | Overall ExperienceStraightforward, no hidden fees, great service!! Would recommend and will always use U-Haul for moving and storage
Lisa T | Overall ExperienceAccessability should be 24/7
KATRINO D | First ImpressionsMy move out date was 05/15/25. I rented a storage unit from 2022 - 2025, and the rate changed on me several times…So NOT cool!!! *Please know: Staff was always nice, helpful, and very professional.*
Benita B | Overall ExperienceIt’s in a central area which is great.
Jes B | First ImpressionsThey were friendly, courteous, and very helpful with any questions. Will be my go to spot from now on.
Reuben C | First ImpressionsThe lights would go out in the section where my storage was and I would have to walk to the elevator area in order to get the lights back on. The indoor loading area was a good benefit and the staff was always helpful and friendly.
David O | Overall ExperienceManager Rodney was absolutely very helpful, when I mentioned a size storage that wasn't available he recommended another facility. Got me exactly what I needed. Plus saw me in the system from a previous rental...hooked me up!!!
Joshua T | First ImpressionsWill not Recommend Uhaul to a friend or family because the general manager there sucks.
Alicia F | Overall Experience