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Deborah Y | Overall ExperienceSelf Storage Units in Latrobe, PA, 15650
U-Haul Moving & Storage of Latrobe
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Storage Customer Reviews
- 4.5 Average Customer Rating
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We loved the Latrobe location at first, but the staff and general manager became very unfriendly and gave attitude as soon as they found out we were moving out. Towards the end of our stay, we started noticing a lot more pest issues and it was not temperature regulated anymore. The General Manager at Latrobe was very rude and I’m not sure how she even became manager with the way she treated her customers when my wife and I always paid rent on time for the last year and seven months, for two large units.
Abbey M | Overall ExperienceEmily Casto was very helpful. She took the extra time to make sure I knew how the storage lock worked. I had several family member deaths and the heated indoor storage units were a perfect solution for storing family items.
Denise D | First ImpressionsGreat staff especially the manager
Susan A | Overall ExperienceI rented a storage unit at Latrobe for over 2 years and have not a single complaint. Facility was clean, bug free (which is exceptionally important to me), and from my experience pest free as well. Everything was safe and secure. I would absolutely recommend this facility to anyone needing a storage unit and would utilize this facility again if future storage needs were to exist
Isabella R | Overall ExperienceEmily was amazing right from the beginning. She rented us our units and explained everything perfectly. The whole facility is incredible. It’s very clean, well lit, super secure, and easily accessible from multiple points of entry and exit. We were very happy with our stay there and were sad to no longer need the units. I can’t say enough good things about the staff and the facility. I will recommend to everyone I know that needs storage accommodations.
Brandi W | Overall ExperienceThe GM, Emily, she was awesome. Incredibly helpful throughout the entire process. After we arrived to the unit, with everything in the truck, we realized the unit we initially rented was far too small. Emily made the transition incredibly quick and easy for us. Can’t recommend her enough!
ethan b | First ImpressionsI’ve been using U-Haul storage units for about two years now, and I couldn’t be happier with the experience. The unit itself was very clean, climate-controlled, and secure, which gave me peace of mind knowing my possessions were well-protected. The staff has always been incredibly friendly and helpful. There was one time when I was late with a payment, and when I called to explain the situation, they were very understanding and even waived the late fee as a courtesy. That level of customer service really stood out to me. If I ever need a storage unit again in the future, I will definitely choose U-Haul. I’d also recommend them to anyone looking for a great place to store their cared-about possessions. Their service and facilities are top-notch!
Alisha H | Overall ExperienceEveryone that I ever dealt with at this location was very helpful, accommodating and professional. Thank you so much to Sally, Emily. Alan! You’re all the best. Thank you so much!
Todd S | Overall ExperienceThe workers there are excellent!!
Mark R | Overall Experience