The staffb& ms honesty made sure I had a great customer service experience
TYSHANA R | First ImpressionsSelf Storage Units in Macon, GA, 31211
U-Haul Moving & Storage at Gray Hwy
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- 4.0 Average Customer Rating
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Just want to say thank you to the entire staff. Always friendly and helpful. And yes I will definetly recommend your location for rentals. God bless y'all!!!
EVELYN R | Overall Experience770 Gray Hwy never picks up the phone and one day I went to the office for information and stood for 15 with no assistance. There was no one in the office but the door was open. Other than that, which is very important, my experience was good.
Chaunita K | Overall ExperienceThe staff needs some serious customer service training.
Kevin J | First ImpressionsMy experience wasn't what I Expect it. It was very Unorganized . The store manager needs to be trained and hospitality. And customer service The employee was more professional than the store manager. And my opinion the employee who name I can't remember should be the store manager but a Video was given to the Regional manager. My lock was changed on my Storage and nobody can tell me why because my bill wasn't due until the 18th and the store manager seem more upset about me complaining then finding out what happened. And if that wasn't enough she had the nerve to send me a bill. If possible I would like to speak with the President of the company. About my experience. Because I truly believe to continue to have that store manager employed would be a disservice to customers as well as the company.
MARY M | Overall ExperienceThere was rodent feces/droppings in my unit and a rodent box I never saw in the unit when I first moved in. I was expecting a credit for time not being used but I didn’t see any. I only see a zero balance. The move out receipt doesn’t show the last payment received.
Demica L | Overall ExperienceMoved my son’s stuff out on the 14th of the month. Was unaware of policy that they don’t prorate your bill! So really uhaul is getting over on people! They got paid for whole month even tho I’m not using it. I moved out today. A new person can move in tomorrow and they get paid again! This is just terrible! If I knew of this policy, I would have never used this facility in the first place!! Not a happy camper today!
TAKISHA P | Overall ExperienceProperty was stolen from storage and the manager didn't report it...inly send out an email.
April G | Overall ExperienceOverall good
JOSEPH J | Overall ExperienceGM was very happy to help and gave me the contract quickly.
MASON K | First ImpressionsThanks
joanne j | First ImpressionsI said no for accessibility because the large doors for ease of moving large items was never opened sfter 8pm... I work late and need access to those doors.
Kenisha C | Overall ExperienceEverything was great, however, on this trip (my 4th trip), I show quite a few roaches crawling around. Had not seen them before, so someone must have moved in with them.
Chaunta K | Overall Experience