After reading the other reviews here, I was apprehensive to rent from this location. However, after having used this location I can say my experience was more than satisfactory. I placed the reservation for my U-Haul van online and picked it up in person at the desk. After speaking to the employees, I had the keys in hand within 5-10 mins of my arrival. Yes the van was a bit dirty inside and was low on gas, but it’s a rental moving vehicle — this should be expected. Returning the vehicle was extremely easy as well: I filled the tank to the level it was when I picked it up, parked it in the lot, and dropped the keys in the drop box. I understand that during heavy moving seasons (like the summer) renting vehicles can get frustrating due to the high demand, but I felt that most of the other reviews are unfair and not at all like what I experienced. I could not have imagined an easier process, and would rent from this location again.
Jonah C
Victorian Village Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Columbus, OH 43201
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Customer Reviews
- 3.0 Average Customer Rating
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My rental had almost "0" gas in it when I picked it up. I rented for a day, but was asked how many hours I would have the rental, so they could rent it again.
James VNot let this location rent U-Haul..
Mark CThere seemed to be issues when calling my assurance contact, they said the called dropped. Also not sure if you usually can; but it wouldn’t let me pre-set up my account until I was ready to actually rent the U-Haul- which delayed the start of the rental by about 30mins
EVELYN WUhaul was dirty and smelled like farm animals. Location not ideal
Sarah S