Our representative, I believe is Mr. Anderson, was very courteous and professional. Thank You
HAYDEE Z
Shell Gas Station
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New York City, NY 10027
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Customer Reviews
- 4.0 Average Customer Rating
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Staff were responsive and helpful when we were running late for pick up. But location didn't have the utility dollies that I'd requested which really slowed things down for us and made things difficult when moving heavy items, and which I still got charged for.
Varun JThe location was small and crowded but I guess being on Manhattan that is to be expected. The problem was that the truck was delivered with only a quarter tank of gas so I had to navigate the crowded gas station immediately before I could comfortably set off on my move.
MICHAEL HQuick and friendly staff. Well run
MARC DI would not recommend Uhaul for your Moving experience. I flew into NYC on a tight schedule to pick up a confirmed U-Haul truck at the Bronx location (383 Grand Concourse) for a Monday 7 AM rental. I had spoken with a representative who assured me trucks were available. However, I was later contacted by dispatch and told—falsely—that no trucks were available in the Bronx and I’d need to go to a Manhattan location (Shell Gas Station, 3260 Broadway). This was incredibly frustrating as I had seen multiple trucks parked at both locations. I even took photos between 9:30–11:00 AM to document that the trucks were not being moved. Despite my urgent need, especially as I was returning to Florida for a family funeral, I was told trucks wouldn’t be available until noon, contradicting the original confirmation. When I finally picked up the truck, the staff at the Shell location provided poor customer service—handing me keys with no walk-through, just telling me to download the app. After a long trip, the drop-off location was incorrect, and once again, I had to handle the inspection myself while the staff refused to assist. Now I’m being charged extra despite the truck being returned clean and refueled, with two witnesses and photos to confirm this. This entire experience felt like a tactic of misinformation and falsification, which is deeply concerning and unacceptable. I will be seeking legal advice and do not recommend U-Haul for any moving needs.
EVELYN C